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胜任特征辞典的起源与发展胜任特征辞典的维度与结构.................................................................................................................2一、描述胜任特征的基本维度.........................................................................................................2二、胜任特征辞典的结构.................................................................................................................2三、胜任特征级别的计分方式.........................................................................................................3成就与行动族.........................................................................................................................................41、成就导向ACHAchievementOrientation.............................................................................42、重视次序品质与精确（CO）......................................................................................................63、主动性（INT）Initiative..............................................................................................................74、信息搜集（INFO）InformationSeeking.....................................................................................9帮助与服务族.......................................................................................................................................105、人际理解力（IU）InterpersonalUnderstanding........................................................................106、客户服务导向（CSO）CustomerServiceOrientation..............................................................12冲击与影响族.......................................................................................................................................147、冲击与影响（IMP）ImpactandInfluence................................................................................148、组织认知（OA）OrganizationAwareness................................................................................169、关系的建立（RB）RelationshipBuilding.................................................................................18管理族...........................................................................................................................................1910、培养他人（DEV）DevelopingOthers.....................................................................................1911、命令：果断与职位权力的运用DIR........................................................................................2112、团队合作（TW）TeamworkandCooperation........................................................................2313、团队领导（TL）TeamLeadership...........................................................................................24认知族...................................................................................................................................................2614、分析式思考（演绎AT）AnalyticalThinking.........................................................................2615、概念式思考（归纳）CTConceptualThinking........................................................................2816、技术/职业/管理的专业知识（EXP）......................................................................................2917：创新思维（creativethinking）....................................................