【企业管理】iso9000再造教材2VIP免费

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________=+++管理承诺作法最高管理者客户及法令重要性的传达会议方式会议记录制定质量方针与核定目标书面发布批准记录进行管理评审管理评审记录确保资源的获得经营计划批准记录5管理职责5.1管理承诺____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________=++以顾客为中心确定顾客需求和期望制订业务操作标准把握要求定期总结市场变化满足顾客要求按约执行满足要求追求顾客满意关心客户了解客户服务客户提升满意程度5.2以顾客为中心5管理职责__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________5管理职责企业宗旨和战略的组成部分5.3质量方针一致原则目标支撑原则2个承诺彻底贯彻:沟通和理解适宜性评审_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________...