福建星光音乐文化投资管理有限公司门店工作流程2009年8月25日第2页共71页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共71页福建星光音乐文化投资管理有限公司文件星光欢乐迪音乐氧吧：企业核心理念：一、真诚为源：真心.诚意.信用.责任二、服务为根：服从.务实.应需.尽力三、健康为本：健强.安康.保障.成长四、欢乐为体：欢喜.快乐.真情.共享2009年8月25日主题词：样榜店工作流程管理承办部门：星光音乐文化投资管理有限公司人力资源部第3页共71页第2页共71页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共71页目录门店工作流程：一.准备工作·····························51.班前会································52.开档流程······························7班前小会······························7大厅巡视流程··························7超市··································8第4页共71页第3页共71页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共71页吧台··································9区域检查······························10二.服务流程·····························131.接待流程······························132.进入包厢流程··························143.递送时间单，杯具流程··················164.点餐服务流程··························175.递送餐点服务流程······················196.巡回服务流程··························207.服务铃流程····························238.买单作业服务流程······················249.送客流第5页共71页第4页共71页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第5页共71页程······························25三.清洁流程·····························30四.班后总结·····························32五.十项服务标准·························33六.九项行为规范操作·····················34七.常见应对17例························36九.调酒流程·····························59十.氧气机开启操作流程···················60附件：1.收银操作流程··························262.视听音响常见问题解答··················35第6页共71页第5页共71页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第6页共71页门店工作流程一.班前会：第7页共71页第6页共71页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第7页共71页1.请所有人员提前5分钟准备好自己的仪容仪表到门店的正门集中。2.班前会开会的时间：周日至周四19：50，周五，周六19：30.3.仪容仪表标准：A.头发：保持干净整齐，可用发胶和啫喱水，看起来有精神。女生用发套固定，浏海不可超过眉毛，过长用发夹或发胶固定；男生不可染发，前面头发不可盖住额头，发根不可过长，后面头发不可以超过衣领.鬓角不超过耳根。B.面部：女生要化淡妆，包括眼影，腮红，口红。（眼影颜色选择蓝色或者绿色为宜。口红可选择淡色或者明亮的唇彩。男生保持脸部干净清爽，不可留胡须，鼻毛不得外露。耳部不可佩带任何饰品。C.手部：已婚者可配戴戒指一枚（戒指款式需简洁素...
