第1页共48页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共48页____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________再谈ISO◆门槛、水准与TQM◆从质量定义开始！第2页共48页第1页共48页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共48页第3页共48页第2页共48页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共48页____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________质量…一组固有特性满足要求的程度◆物理…机械、电性能、化学的或生物学的特性◆感官…嗅觉、触觉、味觉、视觉、听觉◆行为…礼貌、诚实、正直◆时间…准时性、可靠性、可用性◆人体工效…生理的特性或有关人身安全的特性◆功能…速度第4页共48页第3页共48页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共48页第5页共48页第4页共48页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第5页共48页___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________质量…一组固有特性满足要求的程度明示的、通常隐含的或必须履行的需求或期望我们用筷子吃饭，老外用刀枪剑戢追究责任顾客...
