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PROCESSCLASSIFICATIONFRAMEWORKSMVersion6.0.0OVERVIEWAPQC’sProcessClassificationFrameworkSM(PCF)isataxonomyofcross-functionalOPERATINGPROCESSESbusinessprocessesintendedtoallowthe1.0Develop>>>2.0Develop>>>3.0Market>>>4.0Deliver>>>5.0Manageobjectivecomparisonoforganizationalperformancewithinandamongorganizations.VisionandStrategyandManageProductsandServicesandSellProductsandServicesProductsandServicesCustomerServiceThePCFwasdevelopedbyAPQCanditsmembercompaniesasanopenstandardtofacilitateimprovementthroughprocessMANAGEMENTANDSUPPORTSERVICESmanagementandbenchmarking,regardlessofindustry,size,orlocation.ThePCForganizesoperatingandmanagementprocessesinto12enterprise-levelcategories,includingprocessgroupsandmorethan1,000processesandassociatedactivities.ThePCF,itsassociatedmeasures,anddefinitionsareavailablefordownloadatnochargeatwww.apqc.org/pcf.THEFRAMEWORKFORPROCESSIMPROVEMENTExperienceshowsthatthepotentialof6.07.08.09.010.011.012.0DevelopandManageHumanCapitalManageInformationTechnologyManageFinancialResourcesAcquire,Construct,andManageAssetsManageEnterpriseRisk,Compliance,andResiliencyManageExternalRelationshipsDevelopandManageBusinessCapabilitiesbenchmarkingtodrivedramaticimprovementliessquarelyinmakingout-of-the-boxcomparisonsandsearchingforinsightsnottypicallyfoundwithinintra-industryparadigms.Toenablethisbeneficialbenchmarking,theAPQCProcessClassificationFrameworkSM(PCF)servesasahigh-level,industry-neutralenterpriseprocessmodelthatallowsorganizationstoseetheirbusinessprocessesfromacross-industryviewpoint.Thecross-industryframeworkhasexperiencedmorethan15yearsofcreativeusebythousandsoforganizationsworldwide.ThePCFprovidesthefoundationfortheOpenStandardsBenchmarkingCollaborativeSM(OSBC)databaseandtheworkofitsadvisorycouncilofglobalindustryleaders.EachversionofthePCFwillcontinuetobeenhancedastheOSBCdatabasefurtherdevelopsdefinitions,processes,andmeasures.ThePCFandassociatedmeasuresandbenchmarkingsurveysareavailablefordownloadandcompletionatnochargefromtheOpenStandardsBenchmarkingCollaborativeWebsiteatwww.apqc.org/osbc.HISTORYThecross-industryProcessClassificationFrameworkwasoriginallyenvisionedasataxonomyofbusinessprocessesandacommonlanguagethroughwhichAPQCmemberorganizationscouldbenchmarktheirprocesses.TheinitialdesigninvolvedAPQCandmorethan80organizationswithastronginterestinadvancingtheuseofbenchmarkingintheUnitedStatesandworldwide.Sinceitsinceptionin1992,thePCFhasseenupdatestomostofitscontent.Theseupdateskeeptheframeworkcurrentwiththewaysthatorganizationsdobusinessaroundtheworld.In2008,APQCandIBMworkedtogethertoenhancethecross-industryPCFandtodevelopanumberofindustry-specificprocessclassificationframeworks.Version6.0.0-en-XI·July2012LOOKINGFORWARDThecross-industryandindustryProcessClassificationFrameworksareevolvingmodels,whichAPQCwillcontinuetoenhanceandimproveregularly.Thus,APQCencouragescomments,suggestions,andmoreimportantly,thesharingofinsightsfromhavingappliedthePCFwithinyourorganization.ShareyoursuggestionsandexperienceswiththePCFbye-mailingpcf_feedback@apqc.org.ABOUTAPQCAninternationallyrecognizedresourceforprocessandperformanceimprovement,APQChelpsorganizationsadapttorapidlychangingenvironments,buildnewandbetterwaystowork,andsucceedinacompetitivemarketplace.WithafocusPROCESSCLASSIFICATIONFRAMEWORKSMonproductivity,knowledgemanagement,benchmarking,andqualityimp...