开形成性考核【管理英语（2】单元自测（7）试题及答案（整套相同,如遇顺序不同,Ctrl+F查找,祝同学们取得优异成绩！）7.DealingwithComplaints选择填空：阅读下面的对话或句子,从A、B、C三个选项中选出一个能填入空白处的最正确选项。题目1、一Whydoyoulookunhappy.What'sthematter?一（C）.【A】:I'msatisfiedwiththegoodperformanceoftheradioI'vejustbought.【B】:I'mgladtohaveboughtthisradioatsuchaprice.【C】:I'mratherdisappointedwiththepoorqualityoftheradioI'vejustbought.题目2、一（C）?一That'sgreat!【A】:WhatareyougoingtoeatattheMexicanrestaurant【B】:WhenareyougoingtodinnerattheMexicanrestaurant【C】:HowaboutgoingtodinnerattheMexicanrestauranttonight题目3、一（B）一NeitherdoI.Lookatourcommunity,itissuchamess.【A】:Ourservicecenterdon'toffermuchhelpforus.【B】:Ireallydon'tthinkourservicecenterissatisfying.【C】:I'mslightlysatisfiedwithourservicecenter.题目4、Wefeel（A）withtheinconveniencetheservicecenterbroughtus.【A】:disappointed[B]:worried【C】:surprised题目5、Itisonlybyagreeingwiththeirviewpointand（A）thatyouwillresolvethesituationandsendthecustomerawayhappy.【A】:suggestingapossiblesolution【B】:suggestapossiblesolution【C】:suggestedapossiblesolution题目6二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.（C）[A]:焦点小组是顾客的代表,他们的工作是把你的需求和喜好提供给顾客。【B】：焦点小组是顾客的代表,他们的工作是给顾客提供需求和喜好。[C]:焦点小组是顾客的代表,他们的工作是给你提供他们的需求和喜好。2.Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.（A）[A]:愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。[B]:愤怒的顾客计划把对员工的不满和抱怨当做目标。[C]:愤怒的顾客趋向于把员工的不满和抱怨当成目标。3.Youwilldoeverythingwithinyourpowertotryandresolvethesituation.（A）【A】：你会在权利范围内尽一切努力解决问题。【B】：你会在意志范围内尽一切努力解决问题。【C】：你会在力量范围内尽一切努力解决问题。4.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.（B）[A]:对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。[B]:对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。[C]:对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。5.Tocommunicatepreciselywhatyouwanttosay,youhavetofrequentlyneedtodefinekeywords.（C）[A]:要简明扼要地表达本意,就必须不断定义关键词。[B]:只要定义频繁出现的关键词就能准确传达本意。[C]:要准确表达你的本意,就必须不断定义关键词。选择填空：阅读下面的对话或句子,从A、B、C三个选项中选出一个能填入空白处的最正确选项。题目1、一Hello,isthatservicecenter?Theelevatorofourapartmentdoesn'twork.一（B）【A】:Oh,Idon'tknowwhat'swrongwithit.【B】:Sorry,I'llhaveitcheckedoutatonce.[C]:Ok,Isee.题目2、一Customer:Wehaveorderedforalmostonehour.Whyisitsohardtogetourdishesreadyinyourrestaurant?一Waiter:（A）【A】:I'mreallysorryaboutthat.[B]:Idon'tthinkit'shard.【C】:You'llgetitnexttime.题目3、一（C）?一That'sgreat!【A】:WhatareyougoingtoeatattheMexicanrestaurant【B】:WhenareyougoingtodinnerattheMexicanrestaurant【C】:HowaboutgoingtodinnerattheMexicanrestauranttonight题目4、Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I（C）youitwillperformwellsoon.[A]:argue[B]:affect【C】:assure题目5、Themoreinformationyoucanget,（C）inyourfield.【A】:themorecompetitivewillyoube【B】:youwillbethemor...
