摘要自从改革开放以来，我国各个行业都在飞速发展，超市零售行业也在不断的更新当中。对于管理者来说也从一开始的只注重超市产品，规模等硬性条件。逐渐转向了对服质量的追求。每个城市的零售都离不开超市，而且大部分超市的客户都是当地的城镇居民，所以对于超市来说服务群体比较固定，所以当超市硬件条件差不多的情况下，顾客则会选择服务质量更好的超市。而超市的服务质量离不开超市员工的影响，所以拥有一批工作热情，高素质的员工对于超市来说是至关重要的。绩效考核恰恰是帮助员工提供动力及能力的最好方法。员工的绩效考核在大型连锁超市中显得尤为重要，并且许多大型超市有着自己的绩效管理考核系统，并且已经十分完善。因为对于超市来书，绩效考核是一种十分有效的人力资源管理手段。科学合理的绩效考核体系能够有效地辅佐超市的良好经营，帮助超市稳定健康的发展。并且可以提高员工的工作积极性以及帮助他们更好的实现自身的价值。本文对大润发超市目前的绩效管理体系进行了深入的研究，根据实地考察及问卷调查，针对超市行业特点和现实状况，正确的分析出超市目前所存在的问题及不足之处，并以此为依据制定出合适的绩效考核方式。本文将把绩效考核分解为三个大方面，主要是实施计划、方案执行以及考核结果落实，从而使绩效考核可以正常进行。本文采用理论研究和实际操作相结合的方法使超市的战略目标与实体店部门的工作能够有效的对接，从而使超市能够得到更好的发展。关键词：大润发超市、员工绩效、关键指标法AbstractWiththecontinuousdevelopmentoftheeconomy,thesupermarketretailindustryisconstantlyupdated.Andmanagershaveonlyfocusedonsupermarketproductssincethebeginning,andthehardconditionssuchasscalehavegraduallyshiftedtotherequirementsonthequalityofclothing.Asthemaincarrieroftheurbanretailindustry,thesupermarketsfacethemaingroupofresidentsofthecity,andthecustomergroupsarerelativelyfixed.Whenthesupermarkethardwareconditionsaresimilar,thecustomerwillchooseasupermarketwithbetterservicequality.Thequalityofthesupermarket'sservicesisinseparablefromtheinfluenceofsupermarketemployees,soithasalotofworkenthusiasmandhigh-qualityemployeesarecrucialtothesupermarket.Forsomelargesupermarketchains,employeeperformancemanagementisacompletesystem.Performanceappraisalisaneffectivemeansofhumanresourcemanagement.Supermarketscanmotivateemployeestoworkactivelyandtaptheirpotentialthroughperformanceappraisal.Ascientificandreasonableperformanceappraisalsystemcaneffectivelyassistthesupermarketinitsgoodmanagementandhelpthesupermarketdevelopsteadilyandhealthily.Performanceappraisalisacorepositioninhumanresourcemanagement,focusingontheimprovementofemployeeperformance.Theimprovementofemployeeperformanceisreallytoachieveorganizationalgoals.Thisarticleconductsanin-depthstudyonthecurrentperformancemanagementsystemofRT-Martsupermarkets.Basedonfieldsurveysandquestionnairesurveys,thispaperaimsatthecharacteristicsandrealitiesofthesupermarketindustry,findsouttheexistingproblemsinsupermarketperformanceevaluation,anddesignsreasonableoptimizationmeasures.Thisarticlethroughtheoverallgoaloftheperformancemanagementsystemdesignandprinciples,fromplanning,implementation,assessmentofthreeaspectsonebyonein-depthresearchtoensurethesuccessfulcompletionoftheindexsystem.Thisarticleadoptsacombinationoftheoreticalresearchandpracticaloperationtomakethesupermarket'sstrategicgoalandthephysicalstoredepartment'sworkabletoeffectivelydock,sothatthesupermarketcangetabetterdevelopment.Keywords:RT-Martsupermarket,EmployeePerformance,KeyIndexMethod目录摘要IAbstractII第1章绪论-1-1.1研究背景与意义-1-1.1.1研究背景-1-1.1.2研究意义-1-1.2国...
