口腔医院患者满意度调查及提升策略 工商管理专业VIP免费

i佳尔仕口腔医院患者满意度调查及提升策略摘要当前，中国经济社会发展迅速，人民生活水平大大提高，人们更加关注身体健康问题。与此同时，我国人口老龄化趋势不断显现，也出现了一些发展中的新问题，这其中人们的口腔问题日益突显，人们对口腔的保健和医疗需求也在增长，患者满意度的不断提高已成为医院的核心竞争力。持续提高患者满意度是各医院面临的重要任务，也是所有医院管理者必须考虑的重大问题。但目前针对口腔医疗的患者满意度研宄很少且研究质量有待提高，难以满足医院管理者在实际工作中的要求本文根据佳尔仕口腔医院服务质量的实际情况，经过科学的整群随机抽样方法，调查了574名来佳尔仕口腔医院就诊的不同患者，对患者的个人资料、选择口腔医院就诊时的考虑因素、口腔医院的医疗服务满意度进行问卷调查。根据口腔门诊的不同患者就医时考虑的因素，对如何提升口腔门诊医疗服务品质提出若干意见。通过方差分析、t检验等统计学方法做出科学合理的分析，进而寻求患者满意度的提升策略。关键词：口腔门诊患者,满意度评价,提升策略iiSurveyofpatientsatisfactionandimprovementstrategyinCHEERUSDENTALAbstractAtpresent,China'seconomicandsocialdevelopmentisrapid,people'slivingstandardshavebeengreatlyimproved,peoplepaymoreattentiontohealthproblems.Atthesametime,theagingtrendofChina'spopulationcontinuestoemerge,andsomenewproblemsinthedevelopmenthavealsoemerged,amongwhichpeople'soralproblemsareincreasinglyprominent,people'sdemandfororalhealthcareandmedicaltreatmentisalsogrowing,andthecontinuousimprovementofpatientsatisfactionhasbecomethecorecompetitivenessofhospitals.Continuousimprovementofpatientsatisfactionisanimportanttaskfacedbyallhospitals,anditisalsoamajorissuethatmustbeconsideredbyallhospitalmanagers.However,atpresent,therearefewstudiesonpatientsatisfactionofstomatologyandtheresearchqualityneedstobeimproved,soitisdifficulttomeettherequirementsofhospitalmanagersinpracticalwork.Basedontheactualsituationoftheservicequalityingarresoralhospital,thispaperinvestigated574differentpatientsvisitinggarresoralhospitalthroughscientificclusterrandomsamplingmethod,andconductedaquestionnairesurveyonthepatients'personaldata,factorstoconsiderwhenchoosinganoralhospitalfortreatment,andthesatisfactionofmedicalserviceintheoralhospital.Accordingtothefactorsconsideredbydifferentpatientsinoraloutpatientdepartment,someSuggestionsonhowtoimprovethequalityoforaloutpatientmedicalserviceareputforward.Makescientificandreasonableanalysisthroughstatisticalmethodssuchasvarianceanalysisandttest,soastoseekstrategiestoimprovepatientsatisfaction.Keywords:OutpatientDepartmentofStomatology；SatisfactionEvaluation;；PromotionStrategy目录摘要.............................................................ⅰAbstract...........................................................ⅱ第一章绪论.......................................................11.1研究背景及问题提出..........................................11.2研究目的及意义..............................................21.2.1研究目的...............................................21.2.2研究意义...............................................21.3国内外研究现状..............................................31.3.1国外研究现状...........................................31.3.2国内研究现状...........................................31.4研究思路与方法..............................................51.4.1研究思路...............................................51.4.2研究方法...............................................51.5技术线路图..............................