摘要新乘务员作为航空公司的一支新生力量，是航空公司可持续发展的源泉。作为一支新生力量，新员工是公司可持续发展的源泉。新乘务员能否在职业生涯中有一个良好的开端，不仅会影响空乘员自身的未来发展，也会密切关系到航空公司的长远利益。因此，本文以海南航空公司为例，通过海南航空公司新乘务员岗前培训中面临的问题进行剖析，深入分析产生问题的原因，提出提高新乘务员岗前培训优化的建议，从而提高海南航空公司的核心竞争力。海南航空公司在2000年抓住了我国民航业的快速发展机遇，实现了跨越式的发展，成为我国民航业不可或缺的企业之一。但是正因为其快速发展的过程中，产生了一系列的内在问题，例如，新乘务员的素质、新乘务员的能力没有达到公司发展步伐，所以探讨其内部原因，对公司日后的发展战略起一定的作用。本文以海南航空公司新乘务员岗前培训为研究对象，通过查阅相关培训机制的文献来作为课题的理论支撑，综合运用了文献研究法和访谈法对海南航空公司新乘务员岗前培训现状进行了研究，分析目前海南航空公司新乘务员岗前培训存在的问题及原因，继而提出提高新乘务员岗前培训优化的建议。关键词海航；新乘务员；岗前培训；提升对策1AbstractAsanewforceoftheairline,thenewflightattendantisthesourceofsustainabledevelopmentoftheairline.Asanewforce,newemployeesarethesourceofsustainabledevelopmentforthecompany.Whetherthenewflightattendantscanhaveagoodstartintheircareerswillnotonlyaffectthefuturedevelopmentoftheflightattendantsthemselves,butalsocloselyaffectthelong-terminterestsoftheairlines.Therefore,thisarticletakesHainanAirlinesasanexampletoanalyzetheproblemsfacedbythenewflightattendantsofHainanAirlines,analyzethecausesoftheproblemsindepth,andputforwardsuggestionsforimprovingthetrainingofthenewflightattendantsbeforethepost,soastoimprovetheHainanAirlines.Corecompetitiveness.In2000,HainanAirlinesseizedtherapiddevelopmentopportunitiesofChina'scivilaviationindustryandachievedleap-forwarddevelopment,becomingoneoftheindispensableenterprisesinChina'scivilaviationindustry.However,preciselybecauseofitsrapiddevelopmentprocess,aseriesofinternalproblemshavearisen.Forexample,thequalityofthenewflightattendantsandtheabilityofthenewflightattendantshavenotreachedthepaceofthecompany'sdevelopment.Therefore,theinternalreasonsarediscussedandthecompany'sfuturedevelopmentstrategyiscertain.effect.ThispapertakesHainanAirlines'newflightattendantpre-jobtrainingastheresearchobject,andconsultstheliteratureofrelevanttrainingmechanismasthetheoreticalsupportofthesubject.TheliteratureresearchmethodandinterviewmethodareusedcomprehensivelytostudythestatusquoofHainanAirlinesnewflightattendantpre-jobtraining.Toanalyzetheproblemsandcausesofthepre-jobtrainingofthenewflightattendantsofHainanAirlines,andthenputforwardsuggestionsforimprovingthetrainingofthenewflightattendantsbeforethetraining.KeywordsHNA;newflightattendants;pre-jobtraining;promotionmeasures目录摘要...................................................................1关键词.................................................................1引言...................................................................11.相关理论概述.........................................................21.1岗前培训的定义..................................................21.2岗前培训的重要性................................................21.3新乘务员岗前培训的必要性........................................32.海航新乘务员岗前培训的现状...........................................42.1培训基地简介....................................................42.2海...
