1客舱服务部空勤人员绩效考核办法考核年度版索引第一章总则.............................................................31.1考核宗旨...........................................................31.2考核目的...........................................................31.3适用范围...........................................................31.4考核依据...........................................................31.5考核原则...........................................................31.6考核内容...........................................................41.7考核权限设定.......................................................41.8授权41.9实施日期...........................................................51.10最终解释权.........................................................5第二章考核方式.........................................................62.1考核时间...........................................................62.2考核方法...........................................................62.2.1日常航班考核方法...................................................62.2.2《日常管理规程》考核方法...........................................62.2.3其他考核方法.......................................................72.3考核结果计算方法...................................................72.3.1计算公式...........................................................72.3.2其它奖励方式.......................................................82.3.3考核结果定义.......................................................82.3.4特殊情况...........................................................82.4考核表（见附件）...................................................8第三章考核结果与反馈...................................................93.1考核结果与反馈.....................................................93.2考核结果运用.......................................................93.3各业务等级乘务员晋级、降级办法和奖金分配办法.......................93.3.1客舱经理等级.......................................................93.3.2乘务长等级........................................................103.3.3头等/公务舱乘务员.................................................113.3.4普通舱乘务员......................................................123.4考核结果存档......................................................13第四章其它.............................................................144.1变更权力..........................................................144.2实施部门..........................................................14附件一各业务等级乘务员日常航班考核办法.................................151日常航班考核实施项目..............................................1521.1机上旅客满意度调查................................................151.2候机楼旅客满意度抽检..............................................151.3检查员（航班飞行）抽样检查........................................151.4航前准备抽样检查..................................................161.5客舱经理评价......................................................161.6《乘务组任务书》考核..............................................172客舱经理日常航班考核办法..........................................173乘务长日常航班考核办法............................................174头等/公务舱乘务员日常航班考核办法.................................185普通舱乘务员日常航班考核办法.................................
