Unit15Warmingup&SpeakingWhatisyourfavouritedestinations?Whatisyourfavouritedestinations?DefinitionDefinitionWhatisadestination?aplacetowhichsomeoneisgoing,esp.attheendofalongjourney旅游目的地GuessinggamesTerracotta(China)PyramidsVictoriaFalls(Zimbabwe)NiagaraFallsLosAngelesNewYorkwelcomeyou!NewYorkwelcomeyou!GoldenTempleGoldenTempleHimalayasHimalayasIcelandIcelandMermaidDenmarkParisParisBrazilBrazilVeniceViennaCapeTown(好望角）CanadaCanadaLondonOralpracticeOralpracticeWhenwe’retravelling,wemaymeetsomethingdissatisfying.Inthiscaseusuallywemakecomplaints(抱怨,投诉)andhopethatsomebodywillapologisetousandmakeexplanations.Think:Howtomakecomplaintsandapologies?Usefulexpressions表示抱怨Ihatetohavetosaythis,but…Couldyoudosomethingaboutit?That’stoobad.I’mtotallyunsatisfiedwiththeservicehere.Usefulexpressions表示抱怨Ihatetohavetosaythis,but…Couldyoudosomethingaboutit?That’stoobad.I’mtotallyunsatisfiedwiththeservicehere.Somethinghastobedonetosolvetheproblem.Ican’tstanditanymore.That’sjusttoomuch.Somethingmustbedoneabouttheservicehere.Whydon’tyoudosomethingaboutit?Somethinghastobedonetosolvetheproblem.Ican’tstanditanymore.That’sjusttoomuch.Somethingmustbedoneabouttheservicehere.Whydon’tyoudosomethingaboutit?表示关切和道歉Iamsosorry.I’lllookintoitatonce.Ihopeit’snothingserious.Pleasetellmewhat’sthematter.Iapologizefortroublingyousomuch.I’lldoeverythingIcantohelpyou.I’msorrybutIdidn’tmeanto…It’sreallyapity.OraltaskImaginethatyouareofferedafreeairticketthatletsyoutravelaroundtheworldandmakefivestopsalongtheway.Wherewouldyougoandwhy?Drawyourflightlineonthemapandmarkthecitiesyouwanttovisit.EnglandFranceGreeceEgyptRussiaChinaJapanAustraliaNewZealandBrazilAmericaCanadaGreenlandPlaceLocationCapitalCharacteristicGreeceIraqMexicoSoutheastEuropeSouthwestAsiaNorthAmericaAthensMexicocityBaghdadancientcivilizationhangingGarden(Babylon)MayaCivilization;SuntemplePlaceLocationCapitalCharacteristicBrazilTheSouthPacificGreenlandSouthAmericaNorthernAtlanticOceanBrasilia巴西利亚rainforestrecreationIce&SnowSpeakingWorkinpairs.Usetherolecardsbelowtoactoutthesituations.StudentAStudentBYouareapassenger.Youareupsetaboutthepoorservice.1.theairlinelostoneofyourbags.2.theplanewastwohourslate.3.thefoodontheplanewasterrible.Yourepresenttheairline.Listentothepassenger’scomplaints.Youmayexplain,apologiseorargueasyouseefit.StudentAStudentBYouareahotelmanager.Listentoyourguest’scomplaints.Youmayexplain,apologiseorargueasyouseefit.You’restayinginahotel.Talktothehotelmanageraboutthefollowingproblems.1.yourroomfacesanoisystreet.2.Thereisnohotwater.StudentAStudentByouarehavingdinnerinarestaurant.Youareunhappyaboutthefollowingthings:1.thefooddoesn’ttastegood.2.thereisaflyinyoursoup.3.thedishesaretooexpensive.Listentothecustomer’scomplaintsandtrytoexplain.Apologisewhennecessary.
