ListeningandspeakingListeningandspeaking1.Beforeyoulisten,readtheadvertisement,Page25;anddiscussthesequestions.1.Beforeyoulisten,readtheadvertisement,Page25;anddiscussthesequestions.(1)Whatcanyouexperienceonthistour?(2)Wouldyouliketogoon?Whataspectofthetourwouldyoulikebest?(1)Whatcanyouexperienceonthistour?(2)Wouldyouliketogoon?Whataspectofthetourwouldyoulikebest?(3)Whenwouldyougetarefund?2.Thesedialoguesbetweentouristsandatourguidetakeplaceafterawhalewatchingtour.Decidewhatthetouristswouldappreciate(G)andwhattheymightcomplainabout(B).AnswerkeyforExercise2:Goodaspects:135Badaspects:246Order:431652AnswerkeyforExercise2:Goodaspects:135Badaspects:246Order:4316523.Listenagain.Whenthetouristcomplained,whatresultdidhe/shewanttogetfromthetourguideandwhatwastheactualresult?Dialogue1Resultwanted:Actualresult:Notstatedbythetouristalthoughshedidsayshewantedtospeaktothemanager.Notstatedalthoughthetouristprobablywouldnotgetanothertourorarefund.Dialogue2Resultwanted:Actualresult:Dialogue3Resultwanted:Actualresult:Afullrefund.Notstatedalthoughthetouristprobablywouldnotgetanothertourorarefund.Afullrefund.Arefundofhalfthefare.Dialogue11)I’msorrybut____________________withthetour.2)Well,itwas___________________outside…Mytwokids____________________.4.Listentotheexpressionsthateachcustomerusedtomakehis/hercomplaint.Completethesentences.4.Listentotheexpressionsthateachcustomerusedtomakehis/hercomplaint.Completethesentences.weweren’tveryhappysowetwecouldn’tgoareverydisappointedDialogue21)Yes,thewhaleswereawesomebut______________________.2)I’msorrybut_____________________,InowhavetomakeanotherairlinebookingandIhavenoideawhetherthere’llbeanyseatsavailable.__________________.I’mfeelingveryannoyedthat’snotgoodenoughI’dlikeafullrefundDialogue31)Excuseme,thetour_______________________________________andwe’d_____________please.2)_____________________________aswe’revisitorstothisareaandwe’releavingtomorrowmorning.3)Well,actually,____________________.Dialogue31)Excuseme,thetour_______________________________________andwe’d_____________please.2)_____________________________aswe’revisitorstothisareaandwe’releavingtomorrowmorning.3)Well,actually,____________________.husbandandIhadexpectedlikearefundI’mafraidthat’snogoodforuswe’dlikeafullrefundwasn’twhatmy5.Listentothefirstdialogueandfillinthemissingwords.Thenreadthelinesaloud,payingspecialattentiontostressandintonation.5.Listentothefirstdialogueandfillinthemissingwords.Thenreadthelinesaloud,payingspecialattentiontostressandintonation.TOURGUIDE:I’msorrybutwe____________theweatherandyou________thewhales.can’tcontroldidseeANGELA:Well,I’mafraidthat’snot__________.I’dliketotalktothemanager.TOURGUIDE:I’msurethatwon’t________________.Iknowhe’ll_____withme.The___isthatyou_______whales.goodenoughdoyouanyagreefactdidseegoodLISTENINGTEXTCOMPLAININGABOUTAWHALEWATCHINGTOURANGELA:Excuseme.TOURGUIDE:Yes,howcanIhelpyou?Dialogue1ANGELA:I’msorrybutweweren’tveryhappywiththetour.TOURGUIDE:Oh,whatwastheproblem?ANGELA:Well,itwassowetwecouldn’tgooutside…Iknowweheardthewhalesandsawthemonthevideocameraandthatwasgreat,butwereallywantedtostandoutsideandwatchthewhalesfromthere.Mytwokidsareverydisappointed.TOURGUIDE:I’msorrybutwecan’tcontroltheweatherandyoudidseewhales.ANGELA:Well,I’mafraidthat’snotgoodenough.I’dliketotalktothemanager.TOURGUIDE:I...
