品质及其奖项介绍一．各种品质的定义：1. 品质就是与需要一致。 （Quality is conformance to requirements.）2. 品质是决定成功与失败的最重要的因素。 （Quality is the all-important catalyst that makes the difference between success and failure.）3. 品质就是一次就把事情做对。 （Quality is dong the job right the first time.）4. 品质就是发挥改进作用， 从而增加利益，减少成本。（Quality generates improved operations increased profits and reduced costs.）5. 品质就是使人们满意。 （Quality deals with people situations.）6. 品质意味着精华。（Quality means goodness）7. 品质是付出，但不是给予。 （Quality is free but it is not gift.）二．为什么要进行品质管理：1. 品质不是一个项目，而是一种商业关系。(Quality is not a program;it is an approach to business.) 2. 品质是一种检验工作的强有力的手段和观念。(Quality is a collection of powerful tools and concepts that is proven to work.) 3. 品质就是顾客的满意度。 (Quality is defined by the customer through his /her satisfaction.) 4. 品质包括持续改进和突破。(Quality includes continuous improvement and breakthrough events.) 5. 品 质 和 技 术 适 用 于 商 业 的 各 个 方 面 。 (Quality tools and techniques are applicable in every aspect of the business.) 6. 品质的目的在于突出优点， 任何一个细节都是一个发展的机会。(Quality is aimed at performance excellence. anything less is an improvement opportunity.) 7. 品质就是持续满足顾客需求，减少运作时间和成本，消除错误与返工。(Quality increase customer satisfaction, reduces cycle time and costs, and eliminates errors and rework.) 8. 品质不仅仅应用于商业，同样也运用于非盈利性组织，如学校、卫生机构和社会服务及政府机构。(Quality is not just for businesses. It works in non-profit organizations like schools, healthcare and social services , and government agencies.) 9. 工作与财政的效果是有效品质管理的必然结果。(Results (performanc...
