酒店基础英语HotelBasicEnglishPartIGeneralEnglish公共英语一、Basicvocabulary基本词汇客房部：Housekeeping(HK)前厅部:FrontOffice(FO)工程部：EngineeringDepartment(ED)餐饮部：FoodandBeverageDepartment(FB)行政部：AdministrationDepartment(AD)保安部：SecurityDepartment(SD)市场销售部：SalesandMarketingDepartment(SM)财务部：FinanceDepartment(FD)GeneralManager总经理DeputyGeneralManager副总经理Director总监Manager经理AssistantManager大堂副理ManagerOnDuty高值经理Supervisor主管Captain领班Assistanttothehousekeeper管家助理Waiter/Waitress餐厅男/女美食顾问Operator总机话务员Bellboy行李生Receptionist总台接待员Lobby大堂．Frontdesk总台Cashiers结帐处Guestservicecenter宾客服务中心Concierge/bellservice行李组Lift/Elevator电梯Ticketservice票务服务F&BReservation宴会预订Roomservice客房送餐Restaurant餐厅Conferenceroom/meetingroom会议室Parkinglot停车场Basementparkinglot地下停车场Toilet/Washingroom/Lavatory卫生间SPA休闲中心FitnessCenter健身房1二、DailyExpressions日常用语(一)、GreetingandParting问候与告别1、Goodmorning(afternoon,evening),sir(madam).早上(下午、晚上)好，先生(夫人)。2、Howdoyoudo?您好!(初次见面)Howdoyoudo?您好!(回答)Nice/Gladtomeetyou.很高兴见到您。3、Howareyou?您好吗?Fine,thanks,andyou?好，谢谢，您呢?4、Welcometoourhotel(restaurant).欢迎到我们酒店(餐厅)来。5、Wishyouamostpleasantstayinourhotel.愿您在我们酒店过得愉快。6、Ihopeyouwillenjoyyourstaywithus.希望您在我们酒店过得愉快。7、Haveagoodtime!祝您过得愉快！8、Haveagoodevening/weekend!祝您晚上过得愉快／祝您周末过得愉快!9、Good-byeandhopetoseeyouagain.再见，希望再次见到您。10、Seeyoulater.等会儿见。11、Goodnight.晚安。12、Seeyoutomorrow.明天见。13、Goodbyeandthankyouforcoming.再见，谢谢您光临。14、Goodbyeandhopetoseeyouagain.再见，希望再见到您。15、Haveanicetrip.一路平安。16、Haveapleasantjourney.祝您旅途愉快。17、Haveaniceday.祝您今天过好。18、Goodluck.祝您好运。(二)、TelephoneExpressions电话用语1、Goodmorning,MOONYOHotel./Thisis…CanIhelpyou?您好，幔悦酒店／这里是……。需要帮忙吗?2、Sorry,I'vedialedthewrongnumber.对不起，我拨错号了。3、Sorry,youhavedialedthewrongnumber,I'llextendyouto…对不起，您拨错号码了，让我帮您转到……24、Whoareyoulookingfor?/Whereareyoutransferringfor?您找哪位?／您要转哪里?5、MayIspeaktoyourGeneralManager?能和你们总经理说话吗？Speaking,please.我就是。6、Sorry,heisnotinatthemoment.对不起，他现在不在。Wouldyouliketoleaveamessage?你要留口信吗？7、Pardon?(升调)对不起，请再说一遍好吗?Ibegyourpardon?对不起，请再说一遍好吗?8、Sorry,Istilldidn'tunderstandwhatyousaid,willyoupleasespeakslowly?对不起，我还没听懂，您能讲慢一点吗?9、Holdtheline,please.I'llextendyoutotheAssistantManager.请稍等，我帮您转至大堂副理处。l0、I'msorry,thelineisbusy.Wouldyoumindwaitingontheline?对不起，电话占线。您是否拿着电话稍等一会儿?11、Thankyouforyourwaiting.让您久等了!(三)、Greetings祝贺语1、Congratulations!祝贺您！2、Happybirthday!生日快乐！3、HappyNewYear!新年快乐！4、MerryChristmas!圣诞快乐！5、Haveaniceholiday!节日快乐！6、Wishyoueverysuccess!祝您成功！(四)、ThanksandResponses答谢和应答语1、Thankyou(verymuch).谢谢您(非常感谢)。2、Thankyouforyouradvice(information,help)感谢您的忠告(信息、帮助)。3、It'sverykindofyou.您真客气。4、Youarewelcome.不用谢。Don'tmentionit.不用谢。5、It'smypleasure.非常高兴为您服务。Withpleasure.非常高兴为您服务。Mypleasure.非常高兴为您服务。6、Iamatyourservice.乐意为您效劳。7、Thankyouforstayinginourhotel.感谢您在我们...
