中国移动通信电视电话系统维护规程中国移动通信集团公司二○○二年七月目 录第 1 章总则................................................................1第 2 章维护的组织安排及职责划分............................................22.1系统的维护管理层面....................................................22.2系统维护的分级和职责..................................................32.3系统与传输网络间的责任划分...........................................5 4 第 3 章硬件设备的维护与管理................................................53.1通则..................................................................53.2设备维护任务..........................................................53.3设备管理..............................................................63.4设备维护工具的配置....................................................63.5维护人员的配置........................................................6第 4 章软件的维护与管理....................................................74.1通则..................................................................74.2软件版本与补丁管理职责................................................74.3软件版本与补丁管理制度................................................84.4终端的统一命名的约定..................................................9第 5 章维护管理流程.......................................................105.1通则.................................................................105.2日常维护流程.........................................................105.3会议维护流程.......................................................12 11 第 6 章故障处理...........................................................146.1故障等级的定义.......................................................146.2故障处理时限.........................................................166.3会议期间故障的处理流程...............................................176.4非会议期间故障的处理流程.............................................186.5故障统计与分析.............................
