.xxxIT运维服务技术方案xxx科技有限公司2011年12月20日..目录..一、专业化第三方服务的需求...................................................................3二、技术服务方案................................................................................51．服务对象和目标............................................................................52．服务内容要点...............................................................................63．服务内容要点说明.........................................................................73.1保修期内服务范围....................................................................................73.2服务响应................................................................................................83.3维护间隔与维护情况汇报...........................................................................83.4定期巡检与预防性维护..............................................................................93.5免费备件保证...........................................................................................93.6免费技术服务...........................................................................................93.7免费远程诊断.........................................................................................103.8技术人员保障.........................................................................................103.9保修期终止............................................................................................104.服务质量保证..............................................................................114.1技术服务流程.........................................................................................114.2服务的监督............................................................................................124.3紧急事件升级机制..................................................................................134.4客户满意度调查......................................................................................144.5备件管理监督.........................................................................................144.6项目组织监督.........................................................................................144.7服务文档管理.........................................................................................144.8服务质量评估.........................................................................................144.9违约赔偿...............................................................................................144.10保修终止.............................................................................................155.技术服务组织方案.........................................................................156.备件管理....................................................................................156.1备件渠道...............................................................................................156.2备件管理流程.........................................................................................156.3本项目的备件准备..................................................................................167．技术培训方案.............................................................................207.1专业培训内容....................................................................................
