下载后可任意编辑威尼斯皇冠假日酒店商务中心新员工入职培训手册中英文对比1下载后可任意编辑 ------- Business CenterTABLE OF CONTENTSPart OnePart 1Welcome Letter From Director of Rooms ØPage 03Departmental Organization Chart Ø2下载后可任意编辑Page 04Part 2Ø BC Vision &Mission Page05Ø BC Tariff Page06Ø Job DescriptionBC SupervisorPage 07BC ClerkPage 11 Standard Operating ProceduresØOutgoing fax Page 13Photocopy Service Page 15Typing Service Page 18Lamination Service Page 20Binding ServicePage 22Translation ServicePage 24Express Service Page 27Equipment Rental Service Page 30Inter-net Service Page 33E-mail Service Page 35Telephone Service Page 36Bus Ticket Service Page 38Ferry Ticket Service Page 41Confirm & Change air ticket Page 43Duty Description Page 45Part 33下载后可任意编辑 Priority Club Reward Ø Page 48 Ø Terminology Page 51 Part 4 Acknowledgement letter by employeeØPage 57Dear team member,Firstly, a very warm welcome to the Crowne Plaza Shenzhen as part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店, 成为酒店前厅部的成员。你们积极的工作态度, 制造性的思维及细致周到的服务, 将是我们取得成功的关键因素。我们激励员工经过不断的学习和培训, 来丰富专业知识, 改进服务技巧, 提高劳动生产力, 最终取得整体前厅部的成功。4下载后可任意编辑I wish you a pleasant and fruitful working experience at Front Office Department.祝福您在这个团队里工作愉快, 并获得宝贵的工作经历。Yours truly,此致FRONT OFFICE ORGANIZATION CHART5下载后可任意编辑Business Center Concept商...