无TEST1SECTION1RECEPTIONIST:Goodafternoon,DreamtimeTravel.HowcanIhelpyou?CUSTOMER:Ohhello.I'minterestedintheholidaysyouofferalongthecoastnearhere.RECEPTIONIST:Yes.Weoperateseveraltoursupthecoast.Whereinparticulardidyouwanttogo?CUSTOMER:Well,Ilikethesoundoftheholidaythatmentionedwhales.Wasit'WhaleWatching'?RECEPTIONIST:Oh,that'sourWhaleWatchExperience.lt'sverypopularandit'sbasedinalovelylittletownwithnicebeaches.CUSTOMER:Ohright,andhowlongdoesitlast?RECEPTIONIST:It'stwodays-thatincludesfourhours'traveltimeeachwayfromhere.CUSTOMER:Good,Idon'twanttobeawayanylongerthanthat.Soisthatbycoach?RECEPTIONIST:Actuallyit'sbyminibus.Weliketokeepthosetourssmallandpersonalsowedon'ttakeawholecoachloadofpeople.infact,weonlytakeuptofifteenpeopleonthistour,althoughwedorunitwithjusttwelveorthirteen.CUSTOMER:Oh,right.Sodoyourunthesetoursoften?RECEPTIONIST:Wellitdependsonthetimeofyear.Ofcourseinpeaktimeslikethesummerholidayswedothemeveryweekend,butatthemomentit'susuallyonceamonthatmost.CUSTOMER:Andwhenisthenextonegoing?RECEPTIONIST:Mmm,letmesee.Um,there'soneinthreeweeks'timewhichisAprilthe18th,andthenwedon'thaveanotheroneuntilJunethe2nd.CUSTOMER:Allright,andisAprilagoodtimetogo?RECEPTIONIST:Prettygood.Thoughthereallygoodtimeislaterintheyear.Ihavetosaythoughthatthewhalesightingisonlyoneofthemanythings无offered.C:Really?R:Yes.Thehotelitselfwhereyoustayhasgreatfacilities.It'scalledThePallisades.C:ThePariswhat?R:No,it'sactuallyThePallisades,P-A-L-L-I-S-A-D-E-S.It'srightonthemainbeachthere.C:Oh,Isee.R:Alloftheroomshaveniceviewsandthefoodisreallygoodtheretoo.C:Ohright.C:Andwhatabouttheotherthings?Youknow,thatareincludedintheprice.R:Oh,therearelotsofthings.Ifyoudon'twanttodothewhalewatchcruise,yourguidewilltakeanyonewhoisinterestedeitheronabushwalkthroughthenationalparknearthehotel,andthere'snoextrachargeforthat,oronafishingtrip.That'sanextra$12Ithink.Andthere'salsoareptileparkintown-thatcostsmoreorlessthesame.C:No,IthinkI'dpreferwhalestosnakes.R:Yeah.Andifyoujustwanttorelaxyouarefreetositbythehotelpoolorgodownthebeach.Oh,andtheyalsohavetenniscourtsatthehotel,butyouhavetopayforthosebythehour.Buttherearetabletennistablesdownstairsandthey'repartoftheaccommodationpackage.Justspeaktoyourguide.C:Wellthatsoundsgood.Sohowmuchisthebasictourprice?R:Atthistimeofyearit'susuallyaround$300butletmecheck.Er...oh,it'sactually$280.C:Andthenexttour,arethereanyplacesonthatone?R:HOWmanypeopleIsItfor?C:Thesearetwoofus.R:Yes,thatshouldbefine.CanIjustmentionthatwerequireallbookingstobemadeatleastfourteendaysbeforeyoutraveltoavoidcancellationsoftours.Andifyoucancelwithinsevendaysofdepartureyouwillhavetopay50%ofyourtotalbooking.无C:OK.R:Andyoualsoneedtopaya20%depositatthetimeofbooking.C:CanIpaythatbycreditcard?R:Yes,youcan.C:Allright,whatI'lldoisI'lltalktomypartnerandgetbacktoyou.R:Fine.SoI'llmakeaprovisionalbooking,shallI?-twofortheWhaleWatchExperience.Letmeissueyouwithacustomerreferencenumberforwhenyoucallback.Doyouhaveapen?C:Yes.R:OK,it'sthreenineseven,fourfive,T.That'sTfortango.Whenyoucallback,asktospeaktotheTourManager,that'sme,Tracy.C:Fine,IwillSECTION2Helloandwelcometotoday's“BuyerBeware”programme,wherewegiveyousometipsonhowtospendyourmoneywisely.Now,intoday'sshowwe'relookingatbedsforchildrenandbabies.Let'sstartbylookingatbabycots,that'sforchildrenofuptothreeyearsold.Wetestedthreedifferentcotsallinthebudgetpriceran...
