ClientServiceSpecialist中央客服专员岗位职责职位要求

下载后可任意编辑ClientServiceSpecialist 中央客服专员岗位职责职位要求职责描述： ROLES AND RESPONSIBILITIES 工作内容 1. Follow up customer shipping requirement 2. Coordinate with operation term to fulfill customer’s shipping needs 3. File related docs and emails to meet internal audit requirement 4. Study SOP for key account, follow up the SOP to serve customer 5 Make monthly report to reflect out performance like transit time or P text-align:center;">篇 2：ClientServiceSpecialist(CSC)客服专员岗位职责职位要求 职责描述： PRINCIPAL ACTIVITIES （主要工作内容） · Becomes familiar with assigned clients and UTi supporting teams（认识所负责客户和公司内部相关支持团队） · Centrally receives client booking, gain client shipping instruction from client and instruct branch to operate shipment (集中接受客户托书，取得客户运送指示，通知相应分公司操作团队布置) · Centrally receives quote enquires and complete quote on time (集中接受客户询价，按时完成报价 ) · Centrally provides system or manual reports to assigned client, like shipment status update report and transit time report and billing check report etc. (集中提供系统或手工报表给所负责客户，如货物状态更新、运送时间汇总、费用确认清单等) · Centrally responds on service enquiries from client, investigate issues/problems and coordinate with UTi supporting teams to 下载后可任意编辑resolve issues/problem. (集中响应客户服务方面的疑问/反馈，调查缘由并协调其他支持团队解决问题) · Actively monitors hot shipment and special shipment operations for each shipment milestones, like oversize/high value goods, update result to client on time. (主动监控急货和特别货物的主要操作点，如超常和高价值等，准时更新结果给客户) · Enters data into client or UTi if required.(输入客户或 UTI 系统所需数据) SKILLS/BACKGROUND/QUALIFICATIONS/EXPERIENCE 录用条件 1. College...