品管部质量培训编制:日期:0目录第一节品质管理的重要性..........................................................................2第二节品质管理的基本原则.....................................................................2第三节、品质基础知识..................................................................................3一、品质术语解释....................................................................................................3二、检验作业术语解释和方法................................................................................5三、计量术语解释....................................................................................................6四、品质管理术语解释............................................................................................6第四节品质管理组织结构和职责..........................................................91、来料检验(IQC):.........................................................................................102、过程控制(IPQC)...........................................................................................103、入库检验(FQC)............................................................................................104、出货检验(OQC)............................................................................................105、器具计量(ME)..............................................................................................106、品质工程(QE)...............................................................................................11第五节品质检验系统...................................................................................11一、来料控制(IQC)............................................................................................11二、过程控制(IPQC).........................................................................................12三、入库检验(FQC)..........................................................................................15四、出货检验(OQC)..........................................................................................15第六节品质管理部门的相关工作........................................................16一、品质标准..........................................................................................................16二、器具计量的具体运作流程..............................................................................16三、QE的具体运作流程........................................................................................17四、仓存、搬运和包装等方面的管理..................................................................17五、品质信息的反馈和处理..................................................................................18六、不合格品的处理..............................................................................................18七、品质记录和统计分析......................................................................................20八、5S活动.............................................................................................................201品质管理理论知识培训第一节品质管理的重要性究竟品质管理的重要性有多大?也许从下表可以看出一定的道理:厂家不良率退货率是否已通过ISO9001认证5月份6月份5月份6月份厂家一5%2%7%3%是厂家二11%12%13%13%否厂家一和厂家二都是现实存在的我司重要原材料的供应商,它们都是供应同一种产...