呼叫中心系统实施方案目录一、组网配置..................................................................................................................21.E1对接......................................................................................................................22.IMS对接...................................................................................................................23.模拟对接..................................................................................................................44.IP中继对接...............................................................................................................4二、系统注册..................................................................................................................41.交换机授权..............................................................................................................42.CTI注册....................................................................................................................5三、参数文件配置..........................................................................................................71.CTI参数文件配置：.................................................................................................72.Web参数文件配置：..............................................................................................7四、流程配置................................................................................................................10五、CTI其他参数配置...................................................................................................121.语音卡通道参数：.................................................................................................122.数据库参数：........................................................................................................133.通讯端口：............................................................................................................134.信号音参数：........................................................................................................145.呼叫参数：............................................................................................................156.座席参数：............................................................................................................167.传真参数：............................................................................................................178.邮件参数：............................................................................................................189.短信息：................................................................................................................1910.自动外呼：........................................................................................................1911.系统参数：........................................................................................................20六、坐席配置................................................................................................................211.配置坐席................................................................................................................212.配置号码................................................................................................................2...
