InterContinental Shenyang /Holiday Inn City Centre ShenyangInternal Quality Inspection ReportBuffet BreakfastDate日期:MaxService 服务Y/N是/否Score分数1Staff greets at entrance within 15 sec客人到达餐厅门口15秒之内得到员工的问候1Staff directs guest to table within 45sec ofbeing acknowledged / advises of waitingperiod 员工在见到客人的45秒内指引客人来到台位，或者告之等待座位的时间，而且在此期间客人不断地得到关注1The hostess directly ask guests while showingthem their talbe if they will have a coffee orbuffet 领位在引导客人就坐时直接询问客人选择单点还是自助1Guest offered drink within 3 minutes of seating客人就座后，3分钟之内服务员送上饮品1Staff offers to take order within 5 minutes ofproviding menu在客人浏览菜单的五分钟之内，员工适时地询问客人是否点餐2Staff is helpful and knowledgeable aboutmenu / buffet员工熟知菜单及自助餐的产品知识，并乐于向客人介绍.1If guest dining alone, staff offers readingmaterial, hav a friendly conversation to build"guest relations"如果客人独自用餐，员工向客人提供阅读材料2Staff has a warm manner, uses eye contact &smiles员工热情饱满，用目光和微笑迎对客人1Staff has good command of English,specifically F&B conversational English员工具有良好的英语表达能力1Staff is well-groomed, name tag (if present) isclean 员工仪容仪表整洁，名牌干净2Drink brought within 3 minutes of ordering点餐后的3分钟之内送上饮品2A La Carte item brought within 15 minutes ofordering ( within 10 minutes if ordered frombuffet station) / within time advised by staff单点的菜品为15分钟送上（若点自助餐菜品，则10分钟送上），或者在员工告之的时间内送上Cafe Rendezvous洲际咖啡厅or Cafe Asiana 假日咖啡厅Brea早餐55725702.xlsPage 1 of 12Date: 2013-7-16InterContinental Shenyang /Holiday Inn City Centre ShenyangInternal Quality Inspection ReportBuffet Breakfast1Correct order(s) served送上的食品或饮料与客人选择的一致1Staff offers drink re...
