1 RESTAURANTS & BARS COFFEE SHOP TRAINING MANUAL 2 INDEX 1. F & B RULE & REGULATIONS 餐饮部管理规章制度 2. FF&E OF F&B Fixture 固定物 Furniture 家具 Equipment 设备、器材 Hollowware 凹凸物品 Flatware 平的物品 Western Chinaware Chinese Chinaware 3. FOOD KNOWLEDGE Vegetables Fruits Regular Seafood 固定的，经常的 Cereal Basic Condiment 基本的调味品 Basic Herb & Spices 基本的草药和香料 Basic Sauce Salad Dressing Dessert Sauce Cheese Dairy 乳制品 Bread Breakfast Pastries 早餐糕点 Cakes & Pies 蛋糕和派 Pasta Chinese Pasta Basic Cooking Menthol Food Taste 尝出食物的味道 Food Preparation 准备食品 Ingredients Cutting 切割的分类 4. F&B LINEN POLICY 布草的政策 5. ROOM SERVICE SERVICE STANDARD 送餐服务标准 6. BUFFET KNOWLEDGE 布菲知识 7. GLASSWARE 8. BAR EQUIPMENTS 吧台设备 9. BEVERAGE KNOWLEDGE 酒水知识 10. WINE SERVICE 葡萄酒服务 11. CHAMPAGNE SERVICE 香宾服务 12. COFFEE SHOP SEQUENCE OF SERVICE 咖啡厅服务流程 13. F&B SALES IMPROVEMENT SKILL 增进销售技巧 14. BANQUET BAR SET U 宴会吧的布置 F&B SALES IMPROVEMENT SKILL 3 INTRODUCTION Why be a salesperson?为什么存在销售员？ Selling is much more interesting and fun than just ordertaking, Let’s all be salespeople.－推销比交谈还要有趣和轻松。让我们一起做一名销售员吧！ We will all benefit when we increase our outlet revenue by selling more.当我们部门的收入更多来自我们的推销，我们将得到很多的好处！ 1. Selling by suggesting.推销来自建议 Guest like suggesting. Very few guests decide what they want to eat or drink before entering the outlet. In fact, many people have difficulty deciding what to order.非常少的客人在进入餐厅之前会决定他们要吃些什么和喝些什么。事实上，更多的客人很难决定自己要点些什么！ Advantages 利益 Why is it good if we give suggestions rather than waiting for the guest to make up his mind...
