______________________________________________________________________________________________________________目录1文档介绍..........................................................................................................................................................21.1 文档简介 ....................................................................................................................................................22调查目的..........................................................................................................................................................23客户满意度调查所遵守的原则 ................................................................................................................34调查方式..........................................................................................................................................................44.1 项目经理调查问卷..................................................................................................................................44.2 市场部电话回访 ......................................................................................................................................44.3 市场部问询走访 ......................................................................................................................................55服务改进..........................................................................................................................................................56调查结果汇总.................................................................................................................................................67附表...................................................................................................................................................................67.1 电话回访汇总表 ...............................................................................................................
