民航服务英语口语 CONVERSATIONAL ENGLISH FOR AIRLINE PASSENGER SERVICE Call-center 2008.8 编 Contents Unit One Flight Information(航 班 问询)…………………………………………………………3 Lesson One Flight Information(航班问询)……………………………………………………3 Lesson Two Travel Inquiry(航空旅游问询)……………………………………………………5 Lesson Three Documents(旅行文件)……………………………………………………………6 Lesson Four Direct and Connecting Flights( 直 达 航班与 联 程 航班)……………………………8 Unit Two Airline Reservations(订票)……………………………………………………………… 9 Lesson One Reservations(订票)…………………………………………………………………9 Lesson Two Onward Reservations(订续程票)…………………………………………………10 Lesson Three Reservation Change(订票改变)…………………………………………………12 Lesson Four Delay and Cancellation(延误与取消)……………………………………………13 Lesson Five Standby(候补)……………………………………………………………………14 Unit Three Ticketing and Fares(出票与票价)……………………………………………………16 Lesson One Ticketing(出票)……………………………………………………………………16 Lesson Two Fares and Means of Payments( 票 价 与 支 付 方式)………………………………17 Lesson Three Lost Ticket and Refund(机票遗失与退票)……………………………………18 Unit Four Reconfirmation(再证实)………………………………………………………………19 Unit Five Check In(办理登机手续)……………………………………………………………20 Lesson One Normal Check-in(办理登机手续)………………………………………………20 Lesson Two Ticket and Passport(机票与护照)………………………………………………22 Lesson Three Seat Preference and Baggage(座 位 选 扫 与 行李)………………………………23 Lesson Four At the Check-in Counter(在行李交运柜台)……………………………………24 Unit Six At the Information...
