质量管理手册V4.1内部公开质量管理手册HUAWEIQUALITYMANAGEMENTMANUAL2007年8月华为机密,未经许可不得扩散Page1of34质量管理手册V4.1内部公开目录第1章质量手册说明.................................................................................................................................4第2章公司愿景、使命与战略...............................................................................................52.1愿景........................................................................................................................................................52.2使命........................................................................................................................................................52.3战略........................................................................................................................................................5第3章质量方针....................................................................................................................6第4章质量目标及策略.........................................................................................................74.1质量管理体系愿景.........................................................................................................................74.2质量管理体系中长期目标和规划................................................................................................74.3质量措施和方法.............................................................................................................................7第5章体系架构....................................................................................................................85.1质量管理业务总览.........................................................................................................................85.2质量管理组织架构...........................................................................................................................9第6章综合质量管理...........................................................................................................106.1客户满意管理...............................................................................................................................106.2领导重视和全员参与..................................................................................................................106.3体系文件管理...............................................................................................................................116.4质量体系规划管理.......................................................................................................................126.5质量度量管理...............................................................................................................................126.6内部审核和外部审核..................................................................................................................146.7管理评审.......................................................................................................................................146.8员工培训.......................................................................................................................................152007年8月华为机密,未经许可不得扩散Page2of34质量管理手册V4.1内部公开6.9关键资源管理..................
