浅析阿联酋航空服务质量与东方航空服务质量现状比较

摘要随着经济的不断发展，航空业进入了一个快速发展的轨道，这也导致了国内航空服务业快速发展。人力资源和个人素质已经逐渐成为了民航发展的核心竞争力，已成为进一步推动民航发展和实现民航战略的关键。培养合格的乘务员尤为重要。在日益激烈的市场竞争中，如何为顾客提供更好的客运服务已成为空乘人员的目标。由此本文对服务的发展过程进行了介绍，分析了开发中存在的问题，如乘务员的服务质量进行了探讨，最后从就业制度的完善给出了对应的措施和建议，以提高客舱服务的质量。关键字:空乘服务;现状分析;现实中的发展;问题与对策abstractWith the continuous development of China's economy, the civil aviation industry in China has entered a rapid development track, which has also led to the rapid development of domestic aviation service industry. Human resources and personal qualities have gradually become the core competitiveness of the development of civil aviation, and have become the key to further promote the development of civil aviation and achieve the strategy of civil aviation. It is particularly important to train qualified attendants. In the increasingly fierce market competition, how to provide better passenger service for customers has become the goal of the flight attendants. This paper introduces the development process of service, analyzes the problems existing in the development, such as the service quality of the crew, and finally gives the corresponding measures and suggestions from the perfection of the employment system, so as to improve the quality of cabin service.Key words: flight service; current situation analysis; development in reality; problems and countermeasures.目录一、绪论............................................................5二、阿联酋航空与东方航空服务现状分析................................6（一） 东方航空服务现状.........................................6（二） 阿联酋航空服务现状.................................