Unit 1Important termse-business process 电子商务流程 online marketing 在线营销 Word-Wide-Web interface 万维网接口 financial transaction 财务往来business model 商务模式 customer service 客户服务dispute resolution 处理争端 customer relationship management 客户关系管理 electronic billing and payment system 电子付兑与付系统 shipping document 运送单 EDI 电子数据互换 Customs clearance 清关Final customer 最终顾客Credit card verification 信用卡鉴别Market niche 市场领域Software module 软件模块Important sentences1
它已成为各贸易和商务的强有力的手段
It has become a powerful medium for commerce and business transaction of all kinds
电子贸易指网上财务往来,电子商务指所有形式的网上交易
e-commerce refers to financial transactions over the web and e-business refers to all forms of transactions over the Web
客户服务已经是并将继续是一种重要的竟争原因
Customer service has been, and continues to be, a major competitive factor
电子商务的交易一般波及