目 录目 录.............................................................1引言................................................................3第 1 章 学习基本技巧..............................................31.1 改进沟通......................................................31.2 理解身体语言..................................................51.3 理解和运用手势................................................61.4 学会倾听......................................................71.5 提问..........................................................91.6 高效率阅读...................................................101.7 作好记录.....................................................12第 2 章 沟通信息.................................................132.1 进行接触.....................................................132.2 传递信息.....................................................142.3 使用电话.....................................................152.4 运用信息技术.................................................162.5 书写信件.....................................................18第 3 章 掌握更多技巧.............................................193.1 有效地下达指示...............................................193.2 单独沟通.....................................................203.3 成功地主持会议...............................................213.4 与听众沟通...................................................223.5 销售中的沟通.................................................253.6 成功谈判.....................................................263.7 编写报告.....................................................273.8 撰写提议.....................................................293.9 制造视觉效果.................................................30第 4 章 为成功而沟通.............................................314.1 公司形象设计.................................................314.2 注重公关.....................................................324.3 广告...
