AMERICAN NATIONAL STANDARDQuality management systems—RequirementsApproved as a American National Standard by:American Society for QualityAn American National Standard Approved on December 13, 2000American National Standards: An American National Standard implies a consensus of those substantially concerned with its scope and provisions. An American National Standard is intended as a guide to aid the manufacturer, the consumer, and the general public. The existence of an American National Standard does not in any respect preclude anyone, whether he or she has approved the standard or not, from manufacturing, purchasing, or using products, processes, or procedures not conforming to the standard. American National Standards are subject to periodic review and users are cautioned to obtain the latest edition.Caution Notice:This American National Standard may be revised or withdrawn at any time. The procedures of the American National Standards Institute require that action be taken to reaffirm, revise, or withdraw this standard no later than five years from the date of publication. Purchasers of American National Standards may receive current information on all standards by calling or writing the American National Standards Institute.ANSI/ISO/ASQ 09001-2000ContentsPage1Scope11.1 General11.2 Application12Normative reference13Terms and definitions14Quality management system24.1 General requirements24.2 Documentation requirements25Management responsibility35.1 Management commitment35.2 Customer focus45.3 Quality policy45.4 Planning45.5 Responsibility, authority and communication45.6 Management review56 Resource management56.1 Provision of resources56.2 Human resources66.3 Infrastructure66.4 Work environment67Product realization67.1 Planning of product reali...
