ISO9001QualityManagementSystem•ISO9001Overview•ThecoreideaofISO9001qualitymanagementsystem•EstablishmentandImplementationofISO9001QualityManagementSystemcontents目录•CertificationandSupervisionofISO9001QualityManagementSystem•IntegrationofISO9001QualityManagementSystemwithOtherManagementSystemscontents目录01ISO9001OverviewDefinitionISO9001isaninternationalstandardthatspecifiesrequirementsforaqualitymanagementsystem(QMS)OrganizationsusethestandardtodemonstratetheabilitytoconsistentlyprovideproductsandservicesthatmeetcustomerandregulatoryrequirementsRoleISO9001helpsorganizationstoensurethattheymeettheneedsofcustomersandotherstakeholderswhileaimingtoenhancecustomersatisfactionthroughtheeffectiveapplicationofthesystem,includingprocessesforimprovementofthesystemandtheassuranceofconformitytocustomerandapplicablestatisticsandregulatoryrequirementsThedefinitionandroleofISO90ThefirstversionofISO9001waspublishedin1987bytheInternationalOrganizationforStandardization(ISO),aworldwidefederationofnationalstandardsbodiesOvertheyears,ISO9001hasbeenrevisedandupdatedtoalignwithchangingbusinesspracticesandqualitymanagementprinciplesThemostrecentversion,ISO9001:2015,involvesriskbasedthinkingandemphasizesaprocessapproachtoqualitymanagementISO9001hascomeoneofthemostwidelyusedinternationalstandardsintheworld,withmillionsoforganizationsinover170countriescertifiedtothestandardOriginDevelopmentGlobalAdoptionTheHistoryandDevelopmentofISO90ScopeISO9001isapplicabletoanyorganization,regulationofsize,type,orindustryItcanbeusedbymanufacturing,service,orsoftwaredevelopmentcompanies,aswellasbygovernmentagenciesandnonprofitorganizationsObjectsofApplicationThestandardspecificationsrequirementsforaqualitymanagementsystemthatanorganizationcanusetodemonstrateitsabilitytoconsistentlyprovideproductsandservicesthatmeetcustomerandregulatoryrequirementsThisincludesprocessesformanagingresources,productrealization,measurement,analysis,andimprovementScopeandObjectofApplicationofISO9002ThecoreideaofISO9001qualitymanagementsystemUnderstandingcustomerneedsandexpectationsTheorganizationshouldlivetounderstandthecurrentandfutureneedsofitscustomersandtranslatethemintospecificrequirementsforitsproductsandservicesMeetingcustomerrequirementsTheorganizationshouldaimtoconsistentlymeetorexceedcustomerrequirementsthroughthedesign,development,production,anddeliveryofitsproductsandservicesEnhancingcustomersatisfactionTheorganizationshouldcontinuouslymonitorandmeasurecustomersatisfaction,usingthefeedbacktoimproveitsprocessesandproductsCustomerorientationDefiningandmanagingprocesses01Theorganizationshouldclearlydefineandmanageitsprocessestoensuretheyareeffective,effective,andconsistentwiththerequirementsoftheISO9001standardImprovingprocessperformance02TheorganizationshouldcontinuouslyimprovetheperformanceofitsprocessestoenhancethequalityofitsproductsandservicesandreducewasteEnsuringprocessintegration03TheorganizationshouldensurethatitsprocessesareintegratedandworktogethersmoothlytoachievethedesiredoutcomesProcessmanagementAdoptingacontinuousimprovementcultureTheorganizationshouldcultivateaculturethatresourcesemployeestocontinuouslyseekopportunitiesforimprovementandinnovationUsingdataandanalysisforimprovementTheorganizationshouldusedataandanalysistoidentifyareasforimprovement,prioritizethem,andimplementsolutionsthatleadtomeasurabl...
