AbstractThe hotel industry is being in a competition intense time, establishes the complete hotel system machine-made system is necessary, but established the hotel knowledge staff incentive mechanism then to become the hotel superintendent's first choice. Xia Wan who just commented 4 star classes regarding one took the hotel, established such one about the knowledge staff's incentive mechanism is very important. This article thorough analysis, has studied in the star level hotel the knowledge staff incentive mechanism present situation, through boldly lives the hotel take Guangzhou Hawana Resor as the example, elaborated about the star level hotel knowledge staff incentive mechanism establishment, hoped that as soon as the more perfect hotel current incentive mechanism, as well as can help the hotel human resources management to carry on well and develops certain function to the hotel long-term good management. At the same time, is also takes the hotel practice through oneself in Xia Wan the experience, elaborated profoundly establishes the knowledge staff incentive mechanism regarding the star-level hotel the importance. Key Words: Star-level hotel, knowledge staff, incentive mechanism，Hawana Resort目 录中文摘要............................................................1Abstract............................................................21.绪论..............................................................11.1 讨论背景........................................................11.2 讨论意义........................................................11.2.1 对酒店来说....................................................11.2.2 对员工来说....................................................21.3 关于星级酒店的划分..............................................21.4 知识型员工的含义...................
