如何写商务英语抱怨信定义： 英文定义是 a statement in which someone complains about something. 投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。(e.g. the owner of the restaurant if you complain about a meal, the manufacturer of something you bought, etc.) 示例： 投诉信虽然是埋怨某事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。 投诉信的结构： Introduction - Reason for writing the complaint 开始段： 写投诉信的原因 Main body - a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining 主段： a. 一些必要的细节： 你在哪里，什么时候购买了此产品，并且此产品有何种问题。 b. 你为什么要投诉。 Conclusion - Say what you want the reader to do. 结束段： 说明你希望读到这封信的人怎么做 2 商务英语埋怨信的形式 那就让我们先来看看写信埋怨的好处： 1.Written records are still very important, e.g. in legal matters as opposed to a fax or email. 书面记录仍然非常重要，比如在法律事务上是不同意用 或电子邮件的。 2.You have complete control over what is being said, and you can present evidence. 你可以完全控制自己要说的内容，还可以提供证据。 3.You can be prepared, and plan your letter carefully. 你可以具体规划如何写埋怨信。 4.You are able to keep copies of anything sent in writing. 关于你所写的任何东西，你都可以做备份。 5.You have time to reflect and/or consult as opposed to complaining on the spot. 你有时间去好好反思或者去咨询看法，但是去现场埋怨的话，就没有这个优势了。 So here are some useful points to consider when writing your letter: 所以下面为你排列了一些写埋怨信时的有用招数： State what went wrong exactly. You need to provide concrete evidence, with documentation, for example a receipt, where possible. Make sure you ...
