酒店前台接待用语VIP专享

酒店前台接待日常用语第一部分 问候1、 Welcome to haiyatt garden Hotel 、 I’m ***, what should I call you, please?欢迎光临海悦酒店。我就是***，请问我该怎么称呼您呢？2、 Good morning/afternoon/evening, Sir/Madame、 What can I do for you?先生/女士，您好！请问我能为您做点什么？3、 My name is ***, is there anything else I can do for you, just let me know、我叫***，假如需要我为您做些什么，请告诉我。4、If you have any problems, please feel free to contact us 、假如您有任何需要，请随时联系我们。Part 2 Helping to Check-in第二部分 帮助入住1、Please have a seat for a while I’ll help you with the check-in procedure、请在那边稍坐一会儿，我将会为您办理入住手续。2、 Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure、请把您得护照与信用卡交给我。办完入住手续后，我会马上归还给您。3、 How many nights will you stay this time?这次入住您会住多少天？4、 Which room would you like, smoking room or non-smoking room?您就是要吸烟房间还就是不吸烟房间？5、 Excuse me, Sir/Madame、 How would you like to pay the deposit, together or separately?先生/女士，不好意思，打扰一下。请问您就是要分开付押金还就是一起付呢？Here is your room key and the breakfast coupon、 Would you please sign here?这就是您得房卡与早餐券。请您在这里签个名好吗？7、 Here are your passport and the credit card 、 You can go up to the room now I hope you enjoy your stay with us、、这就是给回您得护照与信用卡。现在您可以上房间了。希望您在这里居住愉快。Part 3 Providing Service During Staying第三部分 居停期间提供服务Regular Service 常规服务(1) Please wait a second、 I’ll transfer it for you、 、请稍等一下。马上为您转接过去。(2) Because so please be careful、今日外面在下雨，地面很滑走路时请多加小心。Internet Service 网络服务There is free broadband Internet access in ever...