第 1 页一、配送方案................................................................................................31.1.运输计划..........................................................................................31.2.流程控制........................................................................................121.3.质量管理........................................................................................241.4.食材数量及种类管理....................................................................301.5.食品安全管理................................................................................381.6.送货时间........................................................................................511.7.验货标准........................................................................................521.8.货物的包装方案............................................................................541.9.货物保管方案................................................................................571.10.配送人员管理制度......................................................................601.11.配送部各项管理制度..................................................................77二、质量承诺............................................................................................1112.1.配送货物的标准..........................................................................1112.2.合格率及利用率..........................................................................1132.3.退换货及特殊情况下的应急保障..............................................1142.4.质量保障措施..............................................................................117三、售后服务方案....................................................................................1253.1.售后服务承诺..............................................................................1253.2.配送服务承诺..............................................................................127四、企业内部管理措施...........
