空乘服务的发展趋势研究分析 空乘管理专业

摘要伴随着⺠民航运输业的蓬勃发展，⼈人们在重视机票价格的同时，对符合国际化标准的空乘服务要求也越来越⾼高。随着不不同国家航空公司之间的交流、合作的⽇日益增加，我国各个航空公司的空中服务质量量不不断提升，但是与国外先进航空公司相⽐比仍然有许多要改进的地⽅方。因此，打造优质的空乘服务，航空公司要在不不断规范化、法制化、科学化的基础上，准确把握空乘服务的发展趋势，我个⼈人认为，我国空乘服务将会呈现如下。⺠民⽤用航空事业是我国经济的先导性基础产业，⼜又是⼀一个服务性⾏行行业，既要有⾃自身效益，⼜又必要满⾜足社会效益：本⽂文对我国航空业发展现状和航空公司服务理理念创新的追切性的叙述，以及对机票定价制度影响⺠民航服务的便便利利性、⾏行行业内隐机制管理理及机场商品价格管理理制度影响⺠民航服务规范化、沟通⼈人性化及服务个性化影响⺠民航服务默契度、事后救济服务制度影响消费者的利利益的合法性和公平性的讨论。最终认为只有通过空乘服务概念创新、市场创新、产品过程进⾏行行创新、服务质量量创新以及空乘服务的⽆无边性发展才能从根本上解决中国⺠民航现存在的问题。关键词：空乘服务；提⾼高质量量；现实中的发展；问题与对策；服务创新；发展⽅方向第 2 ⻚页共 16 ⻚页 Abstractwith the booming development of the civil aviation industry, people pay more attention to the price of airline tickets, while the requirements for the flight attendants to meet the international standards are also increasing. With the increasing exchanges and cooperation among airlines in different countries, the air service quality of various airlines in China has been improving. However, there are still many improvements to be done compared with foreign advanced airlines. Therefore, to create high-quality flight attendants service, airlines must accurately grasp the development trend of flight attendants service on the basis of continuous standardization, legalization and scientization. Civil aviation industry is our country economy leading infrastructure industry, and is a service industry, both have their own ...