qITIL中级课程-风险管理VIP免费

第1页共78页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共78页第2页共78页第1页共78页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共78页ContentsCHAPTER1:INTRODUCTIONoCHAPTER2:PRINCIPLESoCHAPTER3:HOWRISKSAREMANAGEDoCHAPTER4:MANAGINGRISKATTHESTRATEGICLEVELoCHAPTER5:MANAGINGRISKATTHEPROGRAMMELEVELoCHAPTER6:MANAGINGRISKSATTHEPROJECTLEVELoCHAPTER7:MANAGINGRISKATTHEOPERATIONALLEVELoCHAPTER8:TECHNIQUESoANNEXA:EXAMPLESOFBENEFITSOFRISKMANAGEMENToANNEXB:HEALTHCHECK:HOWWELLISYOURORGANISATIONMANAGINGRISK?oANNEXC:CATEGORISINGRISKoANNEXD:SETTINGASTANDARDFOREVALUATIONOFRISKoANNEXE:PROCUREMENT,CONTRACTUALANDLEGALCONSIDERATIONSoANNEXF:BUSINESSCONTINUITYMANAGEMENToANNEXG:MANAGINGORGANISATIONALSAFETYANDSECURITYoANNEXH:INFORMATIONONFURTHERTECHNIQUESTOSUPPORTMANAGEMENTOFRISKoANNEXJ:LESSONSLEARNEDFROMOTHERSoANNEXK:ASSESSINGTHESUITABILITYOFTOOLSoANNEXL:DOCUMENTATIONOUTLINES第3页共78页第2页共78页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共78页CHAPTER1:INTRODUCTION1.1Purposeofthisguide1.2Whatismanagementofrisk?1.3Whymanagementofriskisimportant1.4Whoisinvolvedinriskmanagement1.5Howtousethisguide1.6Theresearchforthisguidance第4页共78页第3页共78页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共78页1.1PurposeofthisguideThisguideisintendedtohelporganisationstoputinplaceeffectiveframeworksfortakinginformeddecisionsaboutrisk.Theguidanceprovidesaroutemapforriskmanagement,bringingtogetherrecommendedapproaches,checklistsandpointerstomoredetailedsourcesofadviceontoolsandtechniques.ItexpandsontheOGCGuidelinesforManagingRisk.Theprocessofinvestmentappraisal,inwhichassessmentsaremadeofcosts,benefitsandrisks,isoutsidethescopeofthisguide.However,manyoftheprinciplesandtechniquesdescribedherecanbeusedwhendevelopingthebusinesscase.TheapproachdescribedinthisguidecomplementsOGC’sguidanceonprogrammeandprojectmanagementandiscontinuallyupdatedtoreflectcurrentthinking.Thisapproach,brandedbyOGCasM_o_R(ManagementofRisk),issupportedbytrainingandqualifications.1.2Whatismanagementofrisk?Inthisguideriskisdefinedasuncertaintyofoutcome,whetherpositiveopportunityornegativethreat.Theterm‘managementofrisk’incorporatesalltheactivitiesrequiredtoidentifyandcontroltheexposuretoriskwhichmayhaveanimpactontheachievementofanorganisation’sbusinessobjectives.Everyorganisationmanagesitsrisk,butnotalwaysinawaythatisvisible,repeatableandconsistentlyappliedtosupportdecisionmaking.Thetaskofmanagementofriskistoensurethattheorganisationmakescosteffectiveuseofariskprocessthathasaseriesofwelldefinedsteps.Theaimistosupportbetterdecisionmakingthroughagoodunderstandingofrisksandtheirlikelyimpact.Therearetwodistinctphases:riskanalysisandriskmanagement.Riskanalysisisconcernedwithgatheringinformationaboutexposuretorisksothattheorganisationcanmakeappropriatedecisionsandmanageriskappropriately.Managementofriskinvolveshavingprocessesinplacetomonitorrisks,accesstoreliableanduptodateinformationaboutrisks,therightbalanceofcontrolinplacetodealwiththoserisks,anddecisionmakingprocessessupportedbyaframeworkofriskanalysisandevaluation.第5页共78页第4页共78页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第5页共78页Managementofriskcoversawiderangeoftopics,includingbusinesscontinuitymanagement,security,programme/projectriskmanagementandoperationalservicemanagement.Thesetop...