ACTIVITIESJOBCATEGORIES:TOURDESKATTENDANTAEROBICINSTRUCTORASSISTANTACTIVITIESDIRECTOREQUIPMENTSUPERVISORBEACHATTENDANTACTIVITIESJOBCATEGORYWINNERTOURDESKATTENDANTSHERATONFIJIRESORTTASKSHOTELORIENTATIONDEPARTMENTORIENTATIONKNOWINGTHETOURSOFFEREDGUESTCOMPLAINTHANDLINGGUESTRELATIONSSKILLSTOKNOWALLEQUIPMENTAVAILABLEFAMILIARITYWITHWEEKLYACTIVITIESPROGRAMMEKNOWLEDGEOFTYPESOFAEROBICSOFFEREDSAFETYPROCEDURESANDFIRSTAIDFAMILIARITYWITHCONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEMCARRYINGOUTMISCELLANEOUSACTIVITIESISSUEANDRECLAIMOFTOWELSFROMTOWELBUREMANNINGTHEBEACHBUREKNOWINGTHEVOUCHERANDCONTROLSYSTEMSPROMOTINGGROUPPARTICIPATIONANDENCOURAGINGACTIVITIESTEACHINGASAILBOARDLESSONTEACHINGAHOBIECATSAILINGLESSONTAKINGTHEWATERPOLOACTIVITYGIVINGTHESAILINGTHEORYLECTUREGIVINGTHESAILBOARDTHEORYLECTURECARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATIONRUNNINGTHEHOBIECATSTAGGEREDREGATTARUNNINGTHESHERATON/REGENTREGATTACARRYINGOUTTHESAILBOARDCOMPETITIONDONGTHEHOBIEJOYRIDEACTIVITYSETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMESORGANIZATIONOFMINI-TOURNAMENTSACTIVITIESJOBCATEGORYWINNERTOURDESKATTENDANTSHERATONFIJIRESORTTASKS(continuingfrompreviouspage)TAKINGTHEMORNINGJOGORWALKCARRYINGOUTTHEPRE-STRETCHCLASSKNOWLEDGEOFCHILDREN’SPROGRAMMESCHILDREN’SMORNINGJOG,WALK,SHELLHUNTOROTHERMORNINGEVENTCHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITYCHILDREN’SQUIZCHILDREN’SMEALCHILDREN’STREASUREHUNTCHILDREN’SMOVIEEXCURSIONTOTHELOCALCARVINGVILLAGESCAVENGERHUNTANDCRABRACECHILDREN’SEARLYEVENINGGAMESACTIVITIESCHILDREN’SPAINTINGCOMPETITIONLAUNCHINGANDRECOVERINGSAILBOARDS,HOBIESANDOTHERCRAFTSOPERATIONOFCHASEBOATCHILDREN’STALENTSHOWEVENTANDPREPARATIONPRODUCEANINVENTORYANDCONTROLSYSTEMFORSIGNINGOUTEQUIPMENTMAINTAININGSECURITYOFEQUIPMENTREPAIRSSAFETYSUPERVISIONANDPROCEDURESREPAIRSSAFETYSUPERVISIONANDPROCEDURESTOURDESKORIENTATIONG.R.O.TRAININGALLASPECTSOFTHETOURDESKANDPROCEDURESSTANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:HOTELORIENTATIONSTANDARD:=====================================================================PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:DEPARTMENTORIENTATIONSTANDARD:ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPARTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIROWNROLEWITHINIT.======================================================================PROCEDURE:1.Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.2.Explanationofthetrainingscheduleforeachemployee,andwhatthetraininginvolves,plustheimportanceofit–schedulegiveoutforbothweeks.3.Showingofdepartmentalstructureandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.4.Explainingofthefunctionsofthedepartment,i.e.theproductofit,theoutlets,andequipment,thefunctionsofvariousjobcategories.Jobdescriptionwillbegivenoutandexplainedthoroughly.5.Howthedepartmentrelatestootherdepartments-Particularlyfoodandbeverage,FrontDesk,Sales.6.ThepersonnelfunctionsoftheActivitiesDepartment:-a)whohiresemployees.b)whoorientsemployees.c)whoconductsongoingtraining.d)complaintproceduresandstyleofmanagement.e)whenandbywhommeetingsareheldwithinthedepartment.f)disciplinaryaction/probationaryperiod.PROCEDURES:(continued)1.Rulesandregulationsofthedepartment.Hand...
