质量手册编制/日期审核/日期批准/日期QM-2012B/210目录·····································································································1第一章概述····························································································21.1质量体系的目的与作用··········································································21.2公司简介····························································································31.3管理者承诺···························································································41.4质量方针和目标····················································································51.4.1质量方针···························································································51.4.2质量目标···························································································61.5过程指标···························································································71.6公司经营计划的制定与执行····································································8第二章质量管理体系范围·········································································92.1质量管理体系的范围·············································································92.1.1外包过程··························································································92.2手册管理····························································································9第三章质量管理体系·················································································103.1质量管理体系的文件结构·······································································103.2质量管理体系过程和相互作用·································································113.2.1过程关系矩阵图·······················································...