新任主管上岗实用手册June2008新任主管上岗实用手册目录前言..........................................................................3第一部分工作技能..............................................................41组内日常工作的全部职能..................................................42工作报告制作及分析......................................................53商务英语................................................................54办公自动化..............................................................5第二部分管理技能..............................................................61规章制度................................................................61.1《员工手册》......................................................61.2部门制度..........................................................62团队建设................................................................62.1团队的特质........................................................62.2高效团队的基本特征................................................62.3建设好团队,实现好计划............................................62.4ABC情绪理论.......................................................72.5提升团队精神的五大技术............................................82.6上任工作StepbyStep..............................................92.7木桶理论..........................................................93沟通技巧*..............................................................103.1因人而异的交流方式...............................................103.2信息理解与判断的依据.............................................103.3理解和运用高效倾听的六项原则.....................................103.4有效的表达.......................................................103.5命令的下达.......................................................103.6会议技巧.........................................................114绩效管理...............................................................124.1质量管理.........................................................124.2流程管理DPM,PI*................................................135问题发现与解决.........................................................145.1问题意识.........................................................145.2问题分析与解决程序...............................................156培训技巧...............................................................166.1培训分类.........................................................166.2选择合适的人选参加培训...........................................166.3工作指导步骤.....................................................167时间管理...............................................................177.1做对的事情vs把事情做对...........................................177.2时间管理矩阵图...................................................177.3时间管理三步曲...................................................178演讲技巧*..............................................................188.1会有逻辑地组织演讲内容...........................................188.2会使用Powerpoint制作演讲材料.....................................188.3灵活运用各种图表展现数据.........................................189项目管理...............................................................189.1会制定项目计划及时间表...........................................189.2了解项目管理过程中需要考虑的问题......................
