云南山水物业服务有限公司云大服务中心服务手册CONTENTS目录一、岗位职责..............................................1云南山水物业服务有限公司1、组织架构图..........................................12、各岗位职责..........................................22.1主任职责........................................22.2副主任职责......................................22.3理科组团主管职责................................32.4客服助理职责....................................32.5教室管理员职责..................................42.6学生公寓主管职责................................42.7维修领班职责....................................52.8教师公寓主管职责................................52.9接待员职责......................................62.10保洁领班职责...................................62.11保洁员职责.....................................72.12维修员职责.....................................7二、接待管理..............................................81、服务中心首问责任制..................................82、来电来访管理........................................92.1来电接待要求....................................92.2来访接待要求....................................9三、痕迹管理.............................................101、记录填写要求.......................................102、其他记录...........................................10第2页云南山水物业服务有限公司3、文件存档...........................................11四、失物管理.............................................12五、值班管理.............................................13六、人员管理.............................................141、人员管理要求.......................................142、员工入职流程.......................................153、离职/辞职流程引导表................................163、服务中心新进员工入职培训...........................173.1助理级培训.....................................173.2保洁员培训.....................................173.3维修员培训.....................................174、其它员工管理.......................................18七、服务中心办公室工作管理...............................181、办公室及值班室卫生规范.............................182、办公室固定事项.....................................192.1每周固定事项：.................................192.2每月固定事项...................................193、会议及活动安排.....................................204、服务中心公章管理...................................205、办公用品领用.......................................206、工作服、工号牌、饭卡...............................207、其他工作...........................................21第3页云南山水物业服务有限公司八、投诉意见反馈流程.....................................211、投诉处理流程.......................................212、员工反映意见流程...................................224、发现异常情况上报流程...............................235、不能维修事项上报流程...............................23九、安全管理.............................................241、应急预案...........................................242、员工宿舍管理办法...................................243、消防安全台账.......................................264、工作安全（安全风险防范）...........................265、钥匙管理...........................................28十、教室管理.............................................291、教室管理要求..................................
