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全聚德烤鸭股份有限公司连锁经营培训管理手册（七）（讨论稿）北大纵横管理咨询公司二OO二年十二月目录第一章总则.........................................................................................1第二章培训的机构和责任...................................................................1第三章培训的内容与类型...................................................................3第四章连锁店开业前培训...................................................................6第一节潜在加盟商培训............................................................................6第二节托管特许外派人员培训................................................................8第五章连锁店经营过程中培训.........................................................12第一节初期开业现场培训......................................................................12第二节经营期间连续性培训..................................................................14第三节经营期间短期培训......................................................................16第六章受训者的权利与义务.............................................................19第七章培训费用.................................................................................20第八章流程描述.................................................................................21附件1开业前对潜在加盟商培训流程........................................................21附件2开业前对托管特许外派人员培训流程............................................22附件3初期开业现场培训流程....................................................................23附件4经营期间连续型培训流程................................................................24附件5经营期间短期培训流程....................................................................25第九章各种表格.................................................................................26附件1潜在加盟商培训需求调查表............................................................26附件2托管特许外派人员培训需求调查表................................................27附件3初期开业现场培训需求调查表........................................................28附件4连锁店经营期间连续性培训需求调查表........................................29附件5连锁店经营期间短期培训需求调查表............................................30附件6培训计划表........................................................................................31附件7培训课程表........................................................................................32附件8培训前置工作检核表........................................................................33附件9培训现场执勤人员注意事项表........................................................34附件10培训经费预算表..............................................................................35附件11员工培训考核成绩表......................................................................36附件12培训工作评价表..............................................................................37附件13培训课程心得报告..........................................................................38附件14培训工作记录表..............................................................................39附件15员工培训记录表..............................................................................40第一章总则第一条适用范围本设计方案适用于北京全聚德烤鸭股份...