电脑桌面
添加小米粒文库到电脑桌面
安装后可以在桌面快捷访问

酒店经营管理手册VIP免费

酒店经营管理手册_第1页
1/48
酒店经营管理手册_第2页
2/48
酒店经营管理手册_第3页
3/48
酒店管理手册目录一、营销部组织机构································································2二、营销部工作概述············································································3三、营销部经理岗位职责·····································································4四、营销经理岗位职责·········································································5五、文员岗位职责················································································6六、电话销售程序···································································7七、客户访问程序···································································8八、开发新客户程序·······························································10九、现场介绍酒店服务设施操作程序与标准·································11十、会议销售操作程序与标准··················································13第2页共48页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第2页共48页十一、团队接待操作程序与标准··················································15十二、客户挂帐操作程序与标准··················································17十三、大型活动安排操作程序与标准············································18十四、组织新闻发布会操作程序与标准·········································19十五、重点宾客/公关接待等级划分操作程序与标准··························21十六、重点宾客/公关接待服务操作程序与标准································24十七、与各部门沟通协调操作程序与标准······································26第3页共48页第2页共48页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第3页共48页营销部政策与程序主题:营销部组织机构序号:SM/ZC-001有效日期:2007年9月1日更新:总页数:48提议人:人力资源总监分发:全体营销部人员批准人:总经理总经理营销部经理销售经理文员第4页共48页第3页共48页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第4页共48页——本页完——第5页共48页第4页共48页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第5页共48页营销部政策与程序主题:营销部工作概述序号:SM/ZC-002有效日期:2007年9月1日更新:总页数:48提议人:人力资源总监分发:全体营销部人员批准人:总经理一、营销部工作总述营销部是酒店进行产品设计、宣传促销、拓展公共关系,为酒店的经营管理活动创造天时、地利、人和的内外部环境的职能部门。担负着酒店招徕客源,建立销售网络,推销产品:对外联络,提高知名度,树立在公众中良好性峡谷,获得良好经济效益和社会效益的重要责任。第6页共48页第5页共48页编号:时间:2021年...

1、当您付费下载文档后,您只拥有了使用权限,并不意味着购买了版权,文档只能用于自身使用,不得用于其他商业用途(如 [转卖]进行直接盈利或[编辑后售卖]进行间接盈利)。
2、本站所有内容均由合作方或网友上传,本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺!文档内容仅供研究参考,付费前请自行鉴别。
3、如文档内容存在违规,或者侵犯商业秘密、侵犯著作权等,请点击“违规举报”。

碎片内容

酒店经营管理手册

确认删除?
VIP
微信客服
  • 扫码咨询
会员Q群
  • 会员专属群点击这里加入QQ群
客服邮箱
回到顶部