蒲菲特客户服务系列产品客户服务热线系统设计方案杭州蒲菲特科技有限公司目录目录...................................................................................................................................................2第一章总体设计.....................................................................................................................................5总体概述...............................................................................................................................................5水司服务现状评述...............................................................................................................................5系统建设意义.......................................................................................................................................6热线系统概述.......................................................................................................................................7系统框架...............................................................................................................................................8总体框架...........................................................................................................................................9系统拓扑图.....................................................................................................................................10中心组织结构.................................................................................................................................10工作基本流程.................................................................................................................................11专业名称解释.....................................................................................................................................11标准配置规模.....................................................................................................................................13热线系统主要特点.............................................................................................................................14第二章三汇话务平台...........................................................................................................................162.1平台介绍......................................................................................................................................162.2平台特点......................................................................................................................................162.3系统构成......................................................................................................................................172.4部件..............................................................................................................................................182.4.1EasyCallPABX®...............................................................................................................182.4.2EasyCall®IVRServer...................................................................................................192.4.3EasyCall®CTIServer...................................................................................................202.4.4EasyCall®LAMServer............................................................
