至:总经理副总经理抄送:总经理办公室党群工作部技术部财务部商务部制造部供应部国产化部99年度售后服务部工作情况汇总表用户车型台数完好率(%)旧件返回率(%)索赔金额(万元)损坏件修复(万元)保修服务索赔礼赔现场公司外揽废疵品修复白云3311E10897100242.482.12.4185.2郭利军伊敏河3311E1249410060.621.33307W25首钢3311E594.110035.528.3南芬3311E596100177.567.7赵维通马鞍山3307A559810028.119.3弓长岭3311E39510019.414.7眼前山3311E39410022.219.131.6大孤山3311E4396100101.120.510黑河3307810981005.611.7海南3307A1396.510020.622.3334015兰尖3307A12981003.78.2朱家包包3307A4981002.7获各琦3307A2941006.51.1珊溪3305B79810023.426.6冀东3305B27981000.110.1三峡LDC6151000.078.7巴洛塔3305B159956蒙古巴矿3307W25.9蒙古夏矿3307A28.75.130大峰3307A4981000.62.7永平3307A5971005.313.4柳州3305D2991000.22.6售后服务部全年索赔(万元)794.4TEREX索赔国内配套厂索赔NHL实际承担索赔现场维修643.274.676.6正常损坏半轴套管传动箱NHL自制TEREX未赔配套厂未赔公司礼赔279.9363.359.224.23注:1.空格项表明未做相应工作售后服务部2.所有价格是按备件部销售价统计
