精品文档你我共享AAAAAA亚马逊运营订单跟进的14个英文模板1.未付款订单的催款模板。（请根据您产品自身特点对描述内容进行修改）DearxxxWehavegotyourorderofXXXXXX。Butitseemsthattheorderisstillunpaid.Ifthere’sanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks!2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间。Hi,xxx,Thankyouforyourpaymentforordersxxxxxxx.Wewillbedispatchingtheseitemswithinthenext3days.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）。Hello,xxx,Wearehappytotellyouwehavedispatchedyourorder!Youcantrackitsprogresswiththefollowingtrackingnumber:xxxxxxYoucanalsotrackthedeliveryofyourorderyourselfhere:精品文档你我共享AAAAAAwww.xxxxx.com.Itusuallytakesabout30daysforyourorderarrive,butasthisistheshoppingseason,thelogisticscompaniesareverybusyandsomeordersmaytakeslightlylongertoarrive.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.4.超过5天还未更新物流信息，让买家再等待。Dearxxx,Asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticscompaniesarerunningatmaximumcapacity.Yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.Thankyouforyourpatience!5.货物退回，换物流方式重新给买家发货，并延长收货时间。Hello,xxx,Duetotheoverwhelmingdemandforlogisticsthisshoppingseason,theoriginaldispatchhasfailed.Don’tworry!Wehavealreadydispatchedyourorderwithadifferentlogisticscompany.Youcantrackthenewdeliveryofyourorderhere:www.xxxxx.com.精品文档你我共享AAAAAAWehavealsoextendedthetimeperiodforyoutoconfirmdelivery.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.6.长时间在途，确认是否收到货物，减少买家未收到的担忧。Hello,xxx,Ifyouhaven’treceivedyourorderyet,pleasedon’tworry.Wejustcheckedthetrackinginformationandit’sonitsway!Don’tworryaboutyourmoneyoryourpurchaseeither–ifyoudonotreceiveyourpackage,wewillresendyourorder,oryoucanapplyforafullrefund.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。Hello,xxx,Wehavecheckedthetrackinginformationandfoundyourpackageisstillintransit.Thisisduetotheoverwhelmingdemandforlogisticsthisshoppingseason.Wehavealsoextendedthetimeperiodforyoutoconfirmdelivery.Ifyouhaveanyquestionsorproblems,pleasecontactusdirectlyforassistance,ratherthansubmittingarefundrequest.Weaimtosolveallproblemsasquicklyaspossible!Thanks!精品文档你我共享AAAAAA8.客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。DearxxxIamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?Beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.9.货物断货，推荐类似产品。（建议大家及时把断货的商品进行下架）。Dearxxx,Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwillcontactthefactorytoseewhenitwillbeavailableagain.Iwouldliketorecommendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.Youcanclickonthefollowi...
