中国移动通信集团山东有限公司东营垦利分公司振兴路营业厅基础管理实施细则目录第一章营业厅日常管理制度...........................................................................................................................................2一、营业厅班前会与例会..................................................................................................................................................2二、营业交接班..................................................................................................................................................................2四、营业厅巡检制度..........................................................................................................................................................2五、环境卫生管理制度......................................................................................................................................................2六、营业厅安全保卫制度..................................................................................................................................................2七、营业保密制度..............................................................................................................................................................2八、请示报告制度..............................................................................................................................................................2九、日清月结制度..............................................................................................................................................................2十、帐、卡、票、款管理制度...........................................................................................................................................2十一、团队建设制度..........................................................................................................................................................2十二、营业设施管理制度..................................................................................................................................................2十三、营业厅动态排班管理制度.......................................................................................................................................2十四、实习营业员管理制度...............................................................................................................................................2十五、客户意见反馈制度..................................................................................................................................................2十六、业务培训与学习制度...............................................................................................................................................2十七、营业服务应急处理制度...........................................................................................................................................2十八、营业厅投诉受理制度.............................................................................................................................................2十九、低值易耗品管理制度...............................................................................................................................................2二十、营业厅仓库管理办法..........