中国联通电子渠道业务规范（征求意见稿）(ChinaUnicomElectronicChannelSpecification)v1.00中国联通公司企业标准QB/CUdq—2007中国联通电子渠道工作组2007年10月目录前言..................................................................................................................................................1修改历史..........................................................................................................................................21总则..........................................................................................................................................31.1编制目的..................................................................................................................31.2内容概要..................................................................................................................31.3术语解释..................................................................................................................41.4起草人及解释权.......................................................................................................61.5参考文献..................................................................................................................61.6相关说明..................................................................................................................61.6.1关于短信、IVR和WAP营业厅的需求..............................61.6.2关于合作伙伴和代理商的需求....................................72电子渠道总体架构..................................................................................................................83电子渠道分类与定义.............................................................................................................113.1网上营业厅.............................................................................................................113.2短信营业厅.............................................................................................................113.3IVR营业厅..............................................................................................................113.4WAP营业厅..............................................................................................................114管理职责................................................................................................................................124.1总部管理职责.........................................................................................................124.1.1总部电子渠道工作组...........................................124.1.2总部综合市场部...............................................124.1.3总部C网经营部...............................................124.1.4总部G网经营部...............................................134.1.5总部集团客户部...............................................134.1.6总部数据固定业务部...........................................134.1.7总部国际业务部...............................................134.1.8总部增值业务部...............................................144.1.9总部客户服务部...............................................144.1.10总部信息化部.................................................144.1.11总部财务部...................................................144.1.12总部综合部...................................................144.1.13华盛公...
