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BestEmployersinAsia:Findingsfrom2001Study-Strengths&OpportunitiesforFordLioHoMotorCo.HewittAssociates1[ClientName]1KeyBusinessIssuesforFordLioHoFivekeybusinessissues:MeetingCustomersNeedsCompetitorsBrandequity/BrandrecognitionAcquisition&retentionoftalentEconomicconditionsMostsignificantpeopleissue:EmployeeworkloadandstressreductionHewittAssociates2[ClientName]2KeyBusinessIssuesIdentifiedbyCEOsacrosstheRegionTaiwanAsiaMeetingtheneedsofcustomersAcquiringandretainingtalentOrganisationalcultureTechnologyIncreasingbrandequity/brandrecognitionMeetingtheneedsofcustomersAcquiringandretainingtalentfairlyOrganisationcultureHewittAssociates3[ClientName]3KeyPeopleIssuesIdentifiedbyCEOsacrosstheRegionTaiwanAsiaAttractandRetaintalentDevelopemployeesformanagementpositionsGrowthanddevelopmentoftalentManagerlackpeoplemanagementskillsCommunicationDevelopingthetalentthebusinessneedsHewittAssociates4[ClientName]4KeyWordsEngagementScore—%ofemployeesanswering4.5andabovetocoreEngagementitemswithinsurveyAlignment—alignmentbetweenCEO,PPIandemployeeperspectiveEngagementFactors—%satisfiedwithEngagementdriversHewittAssociates1[ClientName]1TheEngagementModelWeseeEngagementwhen...StayHaveanintensedesiretoremainwiththeorganizationConsistentlyspeakpositivelyabouttheorganizationtoco-workers,potentialemployeesandmostcritically,customers(currentandpotential)SayArecommitted,exertextraeffortandareengagedinworkthatcontributestobusinesssuccessStriveHewittAssociates6[ClientName]6Engagement=SatisfactionSatisfaction=howmuchyoulikeithereCommitment=howmuchyouwanttoimprovebusinessresultsEngagement=howmuchyouwanttoandactuallydotoimprovebusinessresultsHewittAssociates7[ClientName]7TheEngagementModelTheSevenFactorsofEngagement:EngagementOpportunityGrowth/DevelopmentAdvancementInteractionQualityofLifePhysicalenvironmentTime/Work/LifeLeadershipCredibilityTrustRelationshipsCo–workersManagersCustomersWorkActivitiesImpactChallenge/InterestStatus/PrideTotalCompensationPay/FinancialrecognitionBenefitsCultureandPurposeSenseofpurposeOrganisationalvaluesandbehavioursHewittAssociates8[ClientName]8CultureandvaluesWhatMakesa‘BestEmployer’?HavethetalentforthefutureEngagedemployeesAlignedandsupportivepeoplepracticesHewittAssociates9[ClientName]9FordLioHo—EngagementScores&FactorsCompany–WiseComparisons:FordLioHoMotorCompanyvsBestEmployersinTaiwanandOtherCompanies8280648867727286757577796690646067807853596545775144526870460102030405060708090100PercentageFordLioHoMotorCompanyBestEmployersinTaiwanOtherCompaniesinTaiwanHewittAssociates10[ClientName]10MostandLeastSatisfiedFactorsFordLioHoTaiwanAsiaMostSatisfiedFactorsPurposeRelationshipwithManagersWorkEnvironmentPurposeRelationshipwithco-workersRelationshipwithManagersPurposeLeastSatisfiedFactorsPay&BenefitsOpportunitiesWorkActivitiesWork/LifeBalancePayBenefitPayHewittAssociates11[ClientName]11FordLioHo—BenchmarkComparisononEngagementEngagementFactorsFordLioHoisabovetheBEaverageRelativeDifferenceFordLioHoislowerthanBEaverage,butaboveother’saverageRelativeDifferencePayandBenefits-2Purpose-2Co-workerRelationship-3Opportunities+3WorkEnvironment+1SeniorLeadership+5ManagerRelationship+6WorkActivities+8WorkLifeBalance+22OverEngagement+5HewittAssociates12[ClientName]12EngagementandAlignmentScores-FordLioHovs.Taiwanvs.theRegionEngagementScoreTheregion’sengagementscoreis55%(99%,highest)Taiwan’sengagementscoreis77%(82%,highestvs39%,lowest)FordLioHo:82%AlignmentScoreTheregion’salignmentscoreis61%(97%highest)Taiwan’salignmentscoreis63%(83%,highestvs48%,lowest)FordLioHo:83%HewittAssociates13[ClientName]13InitialSWOTAnalysisStrengthWeaknessOpportunityThreatsHewittAssociates14[ClientName]14StrengthGoodrelationshipwithDirectManagers-employeeshavesufficientcoachingandfeedbackfromtheirmanagersandmanagerscommunicate/cascadethecompanygoalsclearlytohelpemployeessettheirgoalsandmanagetheirownperformance.WorkActivities-employeesfeelthattheyareabletousetheirskills,makedecisionsandhaveimpact.OutperformOtherCompaniesby28%.WorkLifeBalance-employeesfeeltheyareabletoappropriatelybalancework/lifedemands.Perhapsasaresultoftheseminarsofferedtoemployees.HewittAssociates15[ClientName]15ImprovementOpportunitiesPurposeisstrongat88%-howeveranareawhereFordLioHoisweakerthanotherBestEmployers.PayandBenefits-BestEmployersdon’tpaymorebutarebetteratcommunicatinghowpeoplearepaidandemployeesatBestEmployercompaniesbelievetheyarefairlypaid.Opportunities-2ndlowestareaofsatisfaction,acrosstheregionemployeessaythisisimportant.CompanyseesthisasadifferentiatormaywishtoreviewalignmentandimpactRelationshipswithco-workerslowerthanBestEmployers