口腔牙科诊所前台客服日常管理手册2022-3目录前台日常工作流程...........................................................................................................................11.前台工作岗位分配.....................................................................................................................12.营业准备、结束及过程流程.....................................................................................................1营业过程流程分解：.......................................................................................................................12.2.1适用范围：营业开始－营业结束.....................................................................................12.2.2流程分解说明.....................................................................................................................11）营业准备及营业过程须完成的事项：.............................................................................12）其他须注意事项:...............................................................................................................2营业结束流程...................................................................................................................................22.3.1适用范围：营业结束............................................................................................................22.3.2流程分解说明........................................................................................................................2前台服务访客接待流程...................................................................................................................3陌生访客接待流程...........................................................................................................................3复诊访客接待流程...........................................................................................................................3客户接待细节事项分解说明...........................................................................................................4前台服务接待流程（二）...............................................................................................................6前台人员回访内容及操作流程.......................................................................................................71）洗牙.............................................................................................................................................72）拔牙.............................................................................................................................................73）根管治疗...................................................................................................................................74）美容修复...................................................................................................................................85）牙齿美白...................................................................................................................................86）种植牙.........................................................................................................................................87）正畸治疗.....................................................................................................................................88）...
